Emmanuel Obeng
Accra
Summary
Dynamic professional with a proven track record at Swissport Ghana Limited, excelling in customer service and problem resolution. Skilled in CRM and conflict resolution, demonstrated through effective escalation management and fostering customer loyalty. Achieved significant improvements in customer satisfaction, showcasing an exemplary work ethic and outstanding communication skills.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Swissport Ghana Limited
06.2019 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Addressed customer account discrepancies and concerns.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor Of Commerce - Finance
University of Cape Coast
Cape Coast, Ghana12.2023
Higher National Diploma - Accounting
Kumasi Polytechnic
Kumasi,Ghana05.2015
West African Senior Secondary Certificate Examinat -
Fiaseman Senior High Schol
Tarkwa, Ghana05.2011
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
- Customer Complaint Resolution
- Customer Relations
- Customer Relationship Management (CRM)
- De-Escalation Techniques
- Assertiveness
- Exemplary work ethic
- Scheduling
- Client Relations
- Conflict Resolution
- Customer Education
Languages
English
Advanced (C1)
Timeline
Customer Service Agent
Swissport Ghana Limited
06.2019 - Current
Bachelor Of Commerce - Finance
University of Cape Coast
Higher National Diploma - Accounting
Kumasi Polytechnic
West African Senior Secondary Certificate Examinat -
Fiaseman Senior High Schol
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