Emmanuel Nartey
Customer Service Specialist
Accra,AA
Summary
Dynamic Real Estate Consultant with a proven track record at Arise R. Construction, excelling in property marketing and leads prospecting. Adept at exceeding sales quotas through effective communication and client relationship management. Skilled in appraisal review and due diligence, ensuring successful transactions while fostering positive client experiences.
Overview
9
9
years of professional experience
Work History
Real Estate Consultant
Arise R. Construction
11.2025 - Current
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Generated leads for sales and rental properties through cold calls and referrals.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Communicated with clients to understand property needs and preferences.
- Coordinated appointments to show marketed properties.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Researched commercial and residential real estate deals.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Virtual Assistant
DEENETITSOLUTIONS
10.2023 - 04.2025
- Executed travel arrangements by researching and booking flights and accommodations.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Conferred with customers by telephone, chat or email to provide information.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Managed CRM input, exports and clean up.
- Researched topics and events to support supervisor's work agenda and projects.
Customer Service Representative
A&J Company Limited
02.2017 - 07.2023
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
Certificate - Virtual Assistant | Professional Foundation
ALX
GHANA02-2016
Skills
- Escrow management
- Promotional planning
- Property marketing
- Zoning regulations
- Appraisal review
- Due diligence
- Property valuation
- Property research
- Property management
- Market research
- Property inspection
- Lease administration
- Offer preparation
- Title examination
- Leads prospecting
- Construction management
- Real estate law
Timeline
Real Estate Consultant
Arise R. Construction
11.2025 - Current
Virtual Assistant
DEENETITSOLUTIONS
10.2023 - 04.2025
Customer Service Representative
A&J Company Limited
02.2017 - 07.2023
Certificate - Virtual Assistant | Professional Foundation
ALX