EMMANUEL MAKAFUI
Tema
Summary
Result-oriented transport and logistics professional with 5+ year track record of managing transport operations with team of drivers and support staff, a pool of light and heavy vehicles, and adept at identifying and implementing solutions that help to streamline operations, reduce costs, and improve service delivery
Overview
7
7
years of professional experience
Work History
Transportation Operations Officer I 3PL Trucks
Comexas Ghana Limited
Main Habour, Tema, Ghana
06.2023 - Current
- Responsible for planning efficient transport routes for the movement of clients goods, ensuring timely and cost-effective delivery
- Coordinates the selection of best carriers for specific hauling of goods to clients destinations.
- Minimize transportation costs while maintaining service quality by negotiating best rates with carriers for optimized operations.
- Evaluate the performance of partner carriers with key performance indicators to ensure agreed service level contracts are met.
- Liaise with clients account managers to provide information on shipment status, resolve issues, and address complaints raised by clients in the delivery of goods.
- Oversee that delays and issues during shipment of goods are promptly resolved to minimize disruptions and customer dissatisfaction.
Transportation Supervisor
Comexas Ghana Ltd
Main Habour, Tema, Ghana
07.2022 - Current
- Supervised a team of drivers and support staff by delegating task and following-up on them, resulting in competent and reliable workforce
- Negotiated transport contracts with suppliers and service providers resulting in significant cost savings to the company
- Effectively managed inventories of assets and spare parts, reducing waste and optimizing resources
- Produced monthly fuel and vehicle use reports and work orders, providing valuable data for analysis and decision-making by the company
- Maintained up-to-date documentation for all vehicles, including registration, insurance, vehicle logs, and daily inspection reports, ensuring compliance with regulations and reducing risk
Meet and Greet Supervisor
Comexas Energy Ltd
Swissport Building, Accra, Ghana
12.2016 - 06.2022
- Coordinated with other departments to schedule transport to meet clients requirement, resulting in efficient and effective transportation of goods and personnel
- Successfully promoted and maintained driver compliance with the department's Standard Operating Procedure, resulting in minimal driver indidents
- Efficiently allocated drivers and vehicles to meet emergency operations, resulting in 95% customer on-time delivery of operations
- Co-authored and implemented a meet-and-greet standard operating procedure, providing guidance to the team
- Expedited visa-on-arrival formalities for ex-pat visiting guests and clients within 30 minutes after arrival, ensuring excellent customer service and satisfaction
- Arranged hotel accommodation, airport pickup, and entry visas for ex-pat guests within 48 hours of receiving the requested order, ensuring smooth and timely operations for the company
Education
Certificate - Certificate - Lean Six Sigma, White Belt
MF Treinamentos
Online (Brazil)03.2023
Certificate - Mini MBA -Innovation, Growth And Digital Execution
Tekedia Institute
Online (Boston, USA)05.2020
Bachelor of Arts - Sociology and Social Work
Kwame Nkrumah University of Science And Technology
Kumasi,Ghana08.2012
Skills
- Software proficiency ( MS Office, MS Project, Slack, Trello, ERP, Vehicle Tracking System)
- Teamwork and Collaboration
- Recordkeeping
- Preventive Maintenance
- Problem-solving
- Strong negotiation
- Effective communication
Timeline
Transportation Operations Officer I 3PL Trucks
Comexas Ghana Limited
06.2023 - Current
Transportation Supervisor
Comexas Ghana Ltd
07.2022 - Current
Meet and Greet Supervisor
Comexas Energy Ltd
12.2016 - 06.2022
Certificate - Certificate - Lean Six Sigma, White Belt
MF Treinamentos
Certificate - Mini MBA -Innovation, Growth And Digital Execution
Tekedia Institute
Bachelor of Arts - Sociology and Social Work
Kwame Nkrumah University of Science And Technology