Summary
Overview
Work History
Education
Skills
References
Leadership And Sports Achievements
Languages
Timeline
Generic

EMMANUEL KWESI AFFUL

Accra

Summary

Results-oriented professional with experience in data entry, administrative support, and sales. Highly organized and detail-oriented, with strong analytical and problem-solving skills. Demonstrated ability to handle data entry tasks accurately and efficiently. Committed to delivering high-quality work and contributing to the success of the organization.

Overview

3
3
years of professional experience

Work History

Teller

United Bank for Africa
Accra
01.2023 - Current
  • Company Overview: United Bank for Africa (UBA) is a pan-African financial services group headquartered in Lagos, Nigeria, with operations in 20 African countries and offices in London, Paris, and New York
  • Handled customer transactions, including deposits, withdrawals, and transfers
  • Assisted customers with account inquiries and resolved issues
  • Maintained accurate records of transactions and ensured compliance with banking regulations
  • Promoted bank services and products to customers
  • Achieved a high level of customer satisfaction and positive feedback
  • Managed remittances through services such as Western Union, Zee pay, Ria, MoneyGram, Africash, Unity Link, and Pay Angel
  • Handle large sums of cash, ensuring 100% accuracy in daily reconciliation
  • Oversee vault operations while ensuring compliance with security protocols
  • Process high-value transactions under strict internal controls
  • Conduct end-of-day balancing of cash drawers to minimize discrepancies
  • Assist with account openings and maintenance, ensuring accurate documentation
  • Provide excellent customer service and resolve inquiries efficiently
  • Cross-sell banking products such as loans and credit cards
  • Manage and escalate customer complaints where necessary
  • Maintain up-to-date customer data within the bank’s system
  • United Bank for Africa (UBA) is a pan-African financial services group headquartered in Lagos, Nigeria, with operations in 20 African countries and offices in London, Paris, and New York

National Service

Agricultural Development Bank of Ghana
Accra
09.2022 - 11.2023
  • Company Overview: The Agricultural Development Bank of Ghana (ADB) is a bank that provides financial services to the agricultural sector and other sectors of the economy
  • Perform data entry and compilation tasks, ensuring accuracy and completeness of information
  • Receive and dispatch memos to various departments, ensuring timely and efficient communication
  • Conduct quality checks on memos to identify and correct errors
  • Assist with administrative tasks, such as filing, organizing documents, and maintaining records
  • Collaborate with team members to ensure smooth workflow and efficient operations
  • Adhere to data entry guidelines and maintain confidentiality of sensitive information
  • Provide support to other departments as required
  • Utilize computer software and tools to perform data entry and record-keeping tasks accurately and efficiently
  • The Agricultural Development Bank of Ghana (ADB) is a bank that provides financial services to the agricultural sector and other sectors of the economy

Sales Personnel (Internship)

Star FM
Accra
12.2021 - 01.2022
  • Company Overview: Star FM is a radio station in Ghana that provides a variety of programming, including news, music, and talk shows
  • Assisted the sales team in promoting and selling advertising spaces and sponsorship opportunities
  • Prepared and delivered sales presentations to potential clients
  • Assisted with order processing, including generating sales orders, invoices, and delivery notes
  • Monitored sales activities and provided regular reports to the sales team
  • Maintained customer databases and updated customer information
  • Collaborated with team members to meet sales targets and achieve departmental goals
  • Developed and maintained positive relationships with clients to ensure customer satisfaction
  • Star FM is a radio station in Ghana that provides a variety of programming, including news, music, and talk shows

Education

Bachelor Of Arts - Administration: Economics with Statistics

University of Ghana
Legon
09.2022

West African Senior School Certificate -

Adisadel College
Pedu, Central Region
06.2018

Basic Education Certificate Examination -

Royal Diadem School
Dome, Accra
06.2015

Skills

  • Data entry and compilation
  • Attention to detail and accuracy
  • Administrative support
  • Memos handling and distribution
  • Error checking and correction
  • Customer service and relationship management
  • Sales support and order processing
  • Market research and analysis
  • Sales presentations
  • Database management
  • Teamwork and collaboration
  • Communication and interpersonal skills

References

Available Upon Request

Leadership And Sports Achievements

  • House Sport Prefect, Canterbury House, 2017
  • Member of the 4x100 Winning Team, Zone 1 Inter-School Athletic Competition, 2018
  • Member of the Achievers Board, Adisadel College, 2017
  • Led Canterbury House to win the 99th Annual Inter-Houses Athletics Competition, 2017
  • Member of the Medley Winning Team, Zone 1 Inter-School Athletic Competition, 2017
  • 100 Meters Winner, Inter-Houses Athletics Competition, 2016

Languages

English
Intermediate
B1

Timeline

Teller

United Bank for Africa
01.2023 - Current

National Service

Agricultural Development Bank of Ghana
09.2022 - 11.2023

Sales Personnel (Internship)

Star FM
12.2021 - 01.2022

Bachelor Of Arts - Administration: Economics with Statistics

University of Ghana

West African Senior School Certificate -

Adisadel College

Basic Education Certificate Examination -

Royal Diadem School

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EMMANUEL KWESI AFFUL