Emmanuel Kwarteng Nelson
Takwa
Summary
Dynamic manager with a proven track record at Nawas Pub and Restaurant, excelling in staff management and inventory control. Successfully enhanced customer satisfaction through effective complaint resolution and innovative event promotions, driving increased patronage. Skilled in training and developing teams to optimize performance and deliver exceptional service.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Manager
Nawas Pub and Restaurant
Tarkwa
11.2024 - Current
- Managed daily operations to ensure smooth restaurant functionality.
- Coordinated staff schedules to optimize workflow during peak hours.
- Trained new employees on menu offerings and customer service protocols.
- Implemented inventory control procedures to minimize waste and costs.
- Assisted in creating promotional events to attract new customers.
- Resolved customer complaints effectively to enhance dining experience.
- Monitored staff performance and addressed issues.
Education
Post-Baccalaureate Diploma - Hospitality And Tourism Management
Kwame Nkurmah University of Science And Technology (KNUST)
Kumasi, Ghana 01.2014 - 02.2015
Skills
- Staff management
- Inventory control
- Event promotion
- Customer service
Languages
Ghanaian Language
First Language
English
Intermediate (B1)
B1
Websites
References
References available upon request.
Timeline
Manager
Nawas Pub and Restaurant
11.2024 - Current
Post-Baccalaureate Diploma - Hospitality And Tourism Management
Kwame Nkurmah University of Science And Technology (KNUST)
01.2014 - 02.2015