EMMANUEL KOTEY ADDO
ACCRA NORTH
Summary
- Personal Profile Seasoned Banker with over twenty-two (22) years of experience in the financial industry. Possesses exceptional knowledge of bank procedures, policies, and regulations. Hardworking, initiative-taking, open-minded, and results oriented. Demonstrated ability to manage multiple projects, resolve business issues, and make sound decisions. Committed to contributing to the profitability and growth of employees. A key and pivotal member on major projects within the Bank. Career Objective
- Innovative& Analytical Person: To leverage my analytical skills and creativity to develop innovative solutions that drive organizational success and efficiency.
- Leadership and Growth: To take on leadership roles that allow me to mentor and inspire others while continuously growing my own professional skills.
- Customer-Centric Approach: To enhance customer satisfaction by delivering exceptional service and building strong, lasting relationships.
- Sustainable Development: To contribute to sustainable development initiatives that promote environmental responsibility and social equity.
Overview
22
22
years of professional experience
Work History
Branch Operations and Business Support
GCB Bank Plc, JOB SCHEDULE
06.2009 - Current
- To monitor and ensure branches follow policy guidelines regarding data capture, KYC, and Regulatory requirements
- To ensure root-cause analysis is carried out on operational incidences of inconsistencies and imbalances and providing solutions to resolve and prevent further recurrence
- To monitor and ensure branches follow policy guidelines regarding data capture, KYC, and Regulatory requirements
- To ensure root-cause analysis is carried out on operational incidences of inconsistencies and imbalances and providing solutions to resolve and prevent further recurrence
- Ensuring prompt resolution of Complaints and Enquires of Operational issues regarding Core Banking and Third-Party applications from Branches and other Units are resolved or escalated where necessary
- To monitor and report on any instance of violation of Operational Risk Controls by branches particularly regarding specially designated Accounts/GLs/Business Policy
- To ensure branch Account GL Movement /Monitoring Reports generated at EOD have no material misstatements that impacts Governance, Risk and Control and any anomalies found corrected
- To ensure that branches capture full complement of banks data and liaise with branches to implement continuous customer information update
- To monitor branches in Customer segmentation and account tagging activities to reduce its negative impact on Third-Party Applications deliverables
- To oversee on periodic basis, positions (Listing/GL Balance) for CASH, Loans, TDs, CASA, Payment Orders and GCB Xpress are balanced for all branches and any imbalance is corrected
- Responsible for assisting the strategic execution of risk assessments, development of controls, and testing activities to support business/branch
- Ability to multi-task and prioritize under pressure of deadlines, while working independently
- Coordinates relevant regulatory requests, ensures adherence to internal policies
- Responsible for developing and maintaining systematic Branch/Business Units controls and processes that deliver assurance on the integrity of branches/Business Units
- Performs review of all new accounts, to ensure accuracy and completeness
- To assist in the development of team members in the Monitoring and Control activities
- To provide input for training of other team members on banking related issues
- Support process improvement and re-engineering of management reporting process
- Supervise and ensures effective tax planning and implementation to achieve an effective tax rate of not more than 30%
- Supervise and ensures that reconciliation of the institution’s accounts is performed daily using the Proactive software and exceptions are resolved within agreed timelines.
Branch – Back Office Support/Customer Service Representative
Akumadan
05.2004 - 06.2009
- Salary and Pension Processing: Handled salary and pension processing through ACH and in the Core Banking Application Software
- System Issue Resolution: Investigated and liaised with S&IT to resolve all system-related issues
- General Ledger Management: Arranged General Ledger Vouchers and printed the Accounting Journal Report daily for the General Ledger Call Over
- Account Reconciliation: Monitored all suspense accounts and undertook reconciliation of accounts
- Payment Processing:
- Processed requests for issuance of Payment Orders and GCB Express against account
- Processed the Branch’s requests for payment order forms and counter cheque books/savings withdrawal booklets
- Cheque Processing:
- Scanned all outwards cheques and processed all GCB cheques paid into GCB accounts
- Set up and monitored all standing orders and sweeps
- Funds Transfer: Handled all non-cash funds transfer requests through ACH, SWIFT, amongst others
- Returned Cheques: Monitored returned cheques and promptly conveyed the status of those cheques to the customers who deposited them
- Stationery Management: Monitored and kept accurate records of the Branch’s stationery stock
- Asset Management: Kept and updated the Branch’s issues, maintenance, and Fixed Assets Registers
- Cashiering
- Cash Handling: Accepted cash deposits of any amount from customers and effected cash payments to customers
- Payment Instrument Scrutiny: Scrutinized all payment instruments presented for payment before processing them in the core banking application
- Authorization Limits: Made cash payments within authorization limits defined by the Bank and took full responsibility for such payments
- KYC and AML Checks: Undertook thorough KYC and anti-money laundering checks on cash payments and cash lodgments within authorization limits and all cash lodgments made by customers
- Customer Service: Managed customer service issues in ways that enhance the Bank’s public image and engender customer retention and repeat business
- Cross-Selling: Cross-sold products, services, and passed leads on to the relevant areas in a timely manner
- Daily Call Over: Participated in the daily calling over.
National Service Person and Contract Staff
GCB Bank Plc
10.2002 - 04.2004
- Inter Bank Clearing Settlement
- Cheque Processing: Processed offshore and local cheques for collection
- Remittance Processing: Paid remittances to bank branches
- Draft Preparation: Prepared local and foreign drafts.
Education
Bachelor of Business Administration - Banking & Finance
Methodist University College
07.2012
Project Management Professional Certification (PMP) -
Chartered Institute of Banking
ACIB
<ul><li>BTC and GIB Weekly. Certification and Training</li><li>Oracle Flexcube Universal Banking Version 12.0.2</li></ul> -
National Banking College
Management -
National Banking College
Project Management Professional Prep -
National
<ul><li>Introduction to MasterCard Academy Course</li><li>Ghana Deposit Protection Corporation (GDPC)</li><li>Relationship Banking and Deposit Mobilization</li><li>Customer Experience Improvement Strategy</li><li>GCB BANK Plc Banking Operations Academy</li><li>Cx Cultural Transformation</li></ul> -
Skills
- Skills and Abilities
- Project Management: Proficient in planning, executing, and overseeing projects to ensure they are completed on time and within budget
- Technical Proficiency: Skilled in using various software and tools relevant to my field, enhancing productivity and efficiency
- Leadership:
- Capable of leading teams, providing direction, and fostering a collaborative work environment
- Time Management: Excellent at prioritizing tasks and managing time effectively to meet deadlines
- Critical Thinking: Strong ability to analyze situations, identify problems, and develop strategic solutions
- Diligence: Meticulous in ensuring accuracy and quality in all tasks and projects
- Conflict Resolution: Skilled in mediating disputes and finding amicable solutions to workplace conflicts Strong leadership and team management skills
- Excellent financial and analytical abilities
- Proficient in regulatory compliance and risk management
- Exceptional customer service and problem-solving skills
- Effective communication and interpersonal skills
- Computer Skills
- Microsoft Office Suite
- SQL
- ACL
- CRM
- Excel for Data Analysis
- Project Participation
- Flexcube Upgrade Implementation (Versions 45, 69, 1202, and 143)
- CTS and ACH Upgrade
- Kastle
- IBPS
- ITP and Newgen Clearing system
- Customer Relationship Management (CRM)
- Instant Card (EPS)
- Treasury Securities Management System (TSMS)
- E-pay
- E-pay Extension (Gpay)
- G-notifier (E-Statement and E-Alert)
- Treasury Securities Mnanagement Systems (TSMS)
- Pan African Payment and Settlement System (PAPSS)
- Cheque Book Requisition System
- Proactive Application
- Cash In-Transit
- Clari5, AML and EFM Application Training
- Hospital Collection System Centralization
- TeamMate Plus
- Central Securities Deposit Centralization
- E-pay Version 2
- Credence - For Ideal Wealth and Funds
- Branches Supported During Roll-Out and Relocation
- Dansoman
- Spintex
- Accra North
- Sunyani Market
- Kintampo
- Salaga
- Nalerigu
- Jasikan
Timeline
Branch Operations and Business Support
GCB Bank Plc, JOB SCHEDULE
06.2009 - Current
Branch – Back Office Support/Customer Service Representative
Akumadan
05.2004 - 06.2009
National Service Person and Contract Staff
GCB Bank Plc
10.2002 - 04.2004
Bachelor of Business Administration - Banking & Finance
Methodist University College
Project Management Professional Certification (PMP) -
Chartered Institute of Banking
ACIB
<ul><li>BTC and GIB Weekly. Certification and Training</li><li>Oracle Flexcube Universal Banking Version 12.0.2</li></ul> -
National Banking College
Management -
National Banking College
Project Management Professional Prep -
National
<ul><li>Introduction to MasterCard Academy Course</li><li>Ghana Deposit Protection Corporation (GDPC)</li><li>Relationship Banking and Deposit Mobilization</li><li>Customer Experience Improvement Strategy</li><li>GCB BANK Plc Banking Operations Academy</li><li>Cx Cultural Transformation</li></ul> -
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