Emmanuel Koomson
Accra
Summary
At Chase Hotel, I spearheaded a team as Receptionist Manager, enhancing customer satisfaction and reducing wait times through effective appointment management. My leadership not only boosted team morale but also refined our administrative and database management systems, demonstrating a strong blend of relationship-building and policy enforcement skills. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Receptionist Manager
Chase Hotel
11.2018 - Current
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
- Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
- Managed sensitive client information with discretion, ensuring the utmost confidentiality and adherence to privacy regulations.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Education
High School Diploma -
Odorgonno Senior High School
Accra, Awoshie05.2015
Skills
- Customer service focus
- Greeting and Seating Clients
- Policy Enforcement
- Team building expertise
- Relationship Building
- Administrative Management
- Active Listening
- Records and Database Management
- Documentation and control
- Negotiation
- Facility Maintenance
- Database Administration
Timeline
Receptionist Manager
Chase Hotel
11.2018 - Current
High School Diploma -
Odorgonno Senior High School
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