Emmanuel Gyanor
Accra
Summary
Driven IT Specialist with knack for problem-solving and innovation. Demonstrates proficiency in network management and technical support, coupled with excellent communication skills. Ready to enhance system operations and streamline technology solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Data Analyst (Market Research)
Promasidor Ghana Limited
09.2020 - 08.2021
- Collect, clean, and organize data from surveys, databases, and secondary sources for analysis.
- Analyze market trends, customer behavior, and competitor performance using statistical tools and software.
- Assist in designing and testing survey forms and questionnaires for data collection.
- Learn and apply analytical tools such as Excel, SQL, or Python for data analysis tasks.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Develop interactive dashboards and visual reports using Power BI, Tableau, or Excel.
IT Help Desk
PwC Ghana Limited
08.2019 - 09.2020
- Assist users with account setup, password resets, and access to IT systems.
- Record and track support requests through the helpdesk ticketing system.
- Collaborated with IT team to implement software updates and patches effectively.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assist in network and system upgrades under the supervision of senior technicians.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Offered assistance in implementing and developing training programs.
Assurance Intern
PwC Ghana Limited
06.2018 - 08.2018
- Conducted audits to assess compliance with regulatory standards and internal policies.
- Collaborated with team members to prepare detailed audit reports and findings.
- Reviewed financial statements to ensure accuracy and completeness of information.
Assurance Intern
PwC Ghana Limited
06.2017 - 08.2017
- Utilized PwC digital tools and Microsoft Excel to perform data analysis and reconciliation.
- Conducted substantive testing and internal control evaluations to assess accuracy and compliance of financial data.
- Participated in training sessions and gained hands-on exposure to audit methodologies and professional ethics.
Education
Bachelor of Science - Information Technology
University Of Cape Coast
Cape Coast, Ghana09-2025
Bachelor of Arts - Anthropology
University Of Cape Coast
Cape Coast, Ghana09-2019
Skills
- Data visualization expertise
- Proficient in Python programming
- Experienced in utilizing Microsoft Office tools
- Tableau proficiency
- Proficient in R programming
- Proficient in SQL
- Effective time management
- Effective communication
- Printer and peripheral device setup and maintenance
- Team collaboration and problem solving
- Remote desktop support
- System installation, updates, and patch management
- Customer service
Certification
Google Analytical Professional Certificate - Coursera
Verification Link: www.coursera.org/account/accomplishments/specialization/USAYYUUG30FL
Languages
English
Bilingual or Proficient (C2)
Timeline
Data Analyst (Market Research)
Promasidor Ghana Limited
09.2020 - 08.2021
IT Help Desk
PwC Ghana Limited
08.2019 - 09.2020
Assurance Intern
PwC Ghana Limited
06.2018 - 08.2018
Assurance Intern
PwC Ghana Limited
06.2017 - 08.2017
Bachelor of Science - Information Technology
University Of Cape Coast
Bachelor of Arts - Anthropology
University Of Cape Coast
REFERENCES
Dr Elliot Attipoe
Lecturer & Project Supervisor, Department of Computer Science and Information Technology
University of Cape Coast
Phone: +233 24 387 9458
Isaac Batsa Mai
Head of Market Research - Promasidor Ghana Limited
Email: Isaac.batsa.mai@promasidor.com
Phone: +233 27 635 2092