Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
REFERENCES
Generic

Emmanuel Gyanor

Accra

Summary

Driven IT Specialist with knack for problem-solving and innovation. Demonstrates proficiency in network management and technical support, coupled with excellent communication skills. Ready to enhance system operations and streamline technology solutions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Data Analyst (Market Research)

Promasidor Ghana Limited
09.2020 - 08.2021
  • Collect, clean, and organize data from surveys, databases, and secondary sources for analysis.
  • Analyze market trends, customer behavior, and competitor performance using statistical tools and software.
  • Assist in designing and testing survey forms and questionnaires for data collection.
  • Learn and apply analytical tools such as Excel, SQL, or Python for data analysis tasks.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Develop interactive dashboards and visual reports using Power BI, Tableau, or Excel.

IT Help Desk

PwC Ghana Limited
08.2019 - 09.2020
  • Assist users with account setup, password resets, and access to IT systems.
  • Record and track support requests through the helpdesk ticketing system.
  • Collaborated with IT team to implement software updates and patches effectively.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Assist in network and system upgrades under the supervision of senior technicians.
  • Installed and configured operating systems and applications.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Offered assistance in implementing and developing training programs.

Assurance Intern

PwC Ghana Limited
06.2018 - 08.2018
  • Conducted audits to assess compliance with regulatory standards and internal policies.
  • Collaborated with team members to prepare detailed audit reports and findings.
  • Reviewed financial statements to ensure accuracy and completeness of information.

Assurance Intern

PwC Ghana Limited
06.2017 - 08.2017
  • Utilized PwC digital tools and Microsoft Excel to perform data analysis and reconciliation.
  • Conducted substantive testing and internal control evaluations to assess accuracy and compliance of financial data.
  • Participated in training sessions and gained hands-on exposure to audit methodologies and professional ethics.

Education

Bachelor of Science - Information Technology

University Of Cape Coast
Cape Coast, Ghana
09-2025

Bachelor of Arts - Anthropology

University Of Cape Coast
Cape Coast, Ghana
09-2019

Skills

  • Data visualization expertise
  • Proficient in Python programming
  • Experienced in utilizing Microsoft Office tools
  • Tableau proficiency
  • Proficient in R programming
  • Proficient in SQL
  • Effective time management
  • Effective communication
  • Printer and peripheral device setup and maintenance
  • Team collaboration and problem solving
  • Remote desktop support
  • System installation, updates, and patch management
  • Customer service

Certification

Google Analytical Professional Certificate - Coursera

Verification Link: www.coursera.org/account/accomplishments/specialization/USAYYUUG30FL

Languages

English
Bilingual or Proficient (C2)

Timeline

Data Analyst (Market Research)

Promasidor Ghana Limited
09.2020 - 08.2021

IT Help Desk

PwC Ghana Limited
08.2019 - 09.2020

Assurance Intern

PwC Ghana Limited
06.2018 - 08.2018

Assurance Intern

PwC Ghana Limited
06.2017 - 08.2017

Bachelor of Science - Information Technology

University Of Cape Coast

Bachelor of Arts - Anthropology

University Of Cape Coast

REFERENCES

Dr Elliot Attipoe

Lecturer & Project Supervisor, Department of Computer Science and Information Technology

University of Cape Coast

Phone: +233 24 387 9458



Isaac Batsa Mai

Head of  Market Research - Promasidor Ghana Limited

Email: Isaac.batsa.mai@promasidor.com

Phone: +233 27 635 2092

Emmanuel Gyanor