Customer Attendant
Total service station
Dzodze
- As a customer attendant at a fuel station, my role is to ensure a smooth and efficient experience for customers
Emmanuel Dzaba
Accra Osu
Summary
Results-driven in Hospitality professional with over a year of experience driving exceptional guest experience. Improving operational efficiency, and leading and leading high performance teams.
Work History
Customer Attendant
Benab oil Co.Ltd
- Greeting customers and asking how I can assist them
- Processing fuel purchases and handling payments
- Maintaining a clean and safe environment for customers
- Answering questions and addressing concerns in a friendly and professional manner
- Upselling or suggesting additional services, like car washes or oil changes
- My goal is to provide excellent customer service, build trust, and encourage repeat business
Receptionist/Supervisor
Kings Lodge Hotel
Dzodze
- As a receptionist/supervisor in a hotel, my role is to oversee the front desk operations and ensure a warm welcome for our guests
- Managing the front desk team and ensuring seamless check-in/check-out processes
- Handling guest inquiries, resolving issues, and providing personalized assistance
- Maintaining accurate records, managing room assignments, and coordinating with other departments
- Supervising and training front desk staff to deliver exceptional customer service
- Ensuring compliance with hotel policies and procedures performance and efficiency
Supervisor
Penske Hotel
Kedjebi
- As a hotel supervisor, my role is to oversee the daily operations of the hotel and ensure excellent guest experiences
- Managing front desk, housekeeping, and food & beverage teams to meet hotel standards
- Handling guest complaints and concerns, resolving issues promptly and professionally
- Conducting regular inspections to maintain high levels of cleanliness, safety, and maintenance
- Analyzing occupancy, revenue, and guest feedback to optimize hotel performance
- Developing and implementing strategies to improve customer satisfaction and loyalty
- My goal is to drive hotel success, build a high-performing team, and create memorable experiences for our guests
Education
Diploma - Tourism and Hospitality Management
Allison
01-2024
Nabtex - Electrical Engineering
Anlo Technical Institute
01-2018
Skills
- Team leadership
- Project management
- Conflict resolution
- Adaptability
- Guest relations
- Staff supervision
- Record keeping
- Event planning
- Cash handling experience
Reference
- Mr Christopher Dzaba(Total Manager )+233 54 866 8848
- Mr Selasie(Penske Hotel) 024 218 8725
- Mr James( Black Hawk Manager) 024 022 3324
Timeline
Customer Attendant
Total service station
Customer Attendant
Benab oil Co.Ltd
Receptionist/Supervisor
Kings Lodge Hotel
Supervisor
Penske Hotel
Diploma - Tourism and Hospitality Management
Allison
Nabtex - Electrical Engineering
Anlo Technical Institute
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