Emmaunel Donkor Asiamah
Kumasi,AH
Summary
Proven Operations Manager with a track record of enhancing operational efficiency and customer satisfaction at Duncan International Shipping. Excelled in problem-solving and team leadership, significantly improving performance outcomes and supply chain operations. Skilled in operations management and staff training, adept at developing effective communication channels and fostering vendor relationships.
Overview
14
14
years of professional experience
Work History
Operations Manager
Duncan International Shipping
03.2010 - 03.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed systems and procedures to improve operational quality and team efficiency.
Education
Bachelor of Science - Computer Science And Information Technology
International School of Aviation
Accra, Ghana03.2009
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Decision-Making
Timeline
Operations Manager
Duncan International Shipping
03.2010 - 03.2024
Bachelor of Science - Computer Science And Information Technology
International School of Aviation
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