Summary
Overview
Work History
Education
Skills
swimming, rugby, basketball
Timeline
Generic
Emmanuel Cofie

Emmanuel Cofie

Administrator
ACCRA

Summary

Effective Collection Officer promoting talents in contacting delinquent accounts and finding solutions to issues. Known for improving customer payment rates and offering outstanding research and reporting skills.

Overview

17
17
years of professional experience
4
4
years of post-secondary education

Work History

Collection Officer

St Fargo Ltd
ACCRA
04.2023 - 06.2023
  • Contacted delinquent members by phone, email and mail to determine reasons for delinquency.
  • Documented all daily collections and delinquent account activities by uploading information to company's database.
  • Utilized sharp research skills to track down delinquent account information.
  • Worked closely with delinquent members to develop plan of payment in order to rectify outstanding accounts.
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Determined when repossession would be best course of action, preparing appropriate documentation for [Type] process.
  • Filed and addressed employee complaints in accordance with company policies and government regulations.
  • Contacted clients with past-due payments and actively monitored payments due from clients.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
  • Contacted customers to discuss late payments and options for remitting amounts due.
  • Established procedures for collection of past due amounts.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.

Librarian Assistant

Ghana Armed Forces Central Band
ACCRA
09.2020 - 11.2022
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Placed books on proper shelves when returned to circulation.
  • Answered questions from patrons and helped to find desired materials.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Processed library card applications and maintained patron records with accurate contact information.
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Set up computer and digital device access, providing assistance with use and operation.
  • Gained strong understanding of various methods for cataloging books and other materials.

Audit Trainee

ceb consult
ACCRA
06.2006 - 06.2009
  • Developed understanding of company audit methodology, approach and tools while working under supervision of licensed auditors.
  • Proofread audit and tax reports and year-end financial statements to verify accuracy.
  • Assisted in office administration and client communication to help manage auditors' workload.
  • Reviewed clients' [Type] systems and procedures for internal control to assess for compliance and signs of fraud.
  • Prepared, analyzed and verified annual reports and financial statements to assess financial condition and facilitate financial planning.
  • Inspected cash on hand, notes receivable and payable and negotiable securities to confirm accurate records.
  • Analyzed information of payments to vendors against contracts to find overpayments, writing claims to retrieve over payments from clients.
  • Used Excel to create and manage budgets, balance sheets and other related financial statements.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Compiled general ledger entries on short schedule with 100% accuracy.
  • Maintained integrity of general ledger and chart of accounts.

Education

Associate of Arts - Public Administration

University of Ghana
Accra,ghana
09.2018 - 06.2020

High School Diploma -

University Practice Senior High
Capecoast, Central
09.2012 - 06.2015

Skills

Debt collection processes

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swimming, rugby, basketball

i love to play rugby a lot and further i joined the Ghana Rugby League Federation Ghana, where i participated in the play with my former club team Accra Panthers from 2018-2020 and further joined the Nungua Tigers this year 2023, where won the second position in the just ended 13's championship.

Basketball, way back in high school, i was the pointguard of my team and the assistant captain to the team as well. During my stay in school, we won the second position in the regional super zonal inter colleges games and the was a remarkable one for my school as at that time to win the inter colleges games and become second.

Swimming is just a normal day to day to routine for myself where i do that mostly on my leisure

Timeline

Collection Officer

St Fargo Ltd
04.2023 - 06.2023

Librarian Assistant

Ghana Armed Forces Central Band
09.2020 - 11.2022

Associate of Arts - Public Administration

University of Ghana
09.2018 - 06.2020

High School Diploma -

University Practice Senior High
09.2012 - 06.2015

Audit Trainee

ceb consult
06.2006 - 06.2009

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