Emmanuel Cofie
Summary
Enthusiastic and fast learner with a flair for software engineering, technical support, and building seamless integrations
Overview
9
9
years of professional experience
Work History
Integration Engineer Team Lead
Onafriq
Johannesburg
09.2023 - Current
- Studying and analyzing inbound APIs for integration and making sure we have the right API for a service we need
- Reviewing and testing inbound and outbound integrations done by internal and external developers
- Managing a team of 4 integration engineers and collaborating with other developers to complete all integration projects and build and enhance existing REST and SOAP APIs
- Applying project management standards, compliance, and best practices to ensure successful delivery of projects on scope, on schedule, and on budget
- Implementing automated processes for monitoring system performance and alerting when necessary using tools like Kibanna and Datadog.
- Participating in the pre-sales process and being able to articulate the business value proposition associated with the project or change.
Senior Integration Engineer
Onafriq
Johannesburg
12.2021 - 08.2023
- Deployed integration into external APIs (outbound) in production environments with minimal disruption to other services.
- Guide inbound partners to seamlessly integrate with our numerous API offerings through chats, calls, code reviews, testing, and troubleshooting any integration related queries.
- Built strong business relationships with clients by understanding their use-case requirements and aligning the best integration strategies to meet their needs
- Expertly recommend best-suited APIs, develop project plans, and effectively manage integration project scope, resources, and risks
- Conducted user-experience API/live system tests in collaboration with integrating partners developers and troubleshooted live issues as they came up by analyzing logs, etc
- Creating test cases, and reports (using PostgreSQL) for external integrating partners and internal developments and moderating API documentation
Technical Support Manager
Apptagon Systems
Accra
10.2017 - 10.2021
- Demonstrated success in managing the technical support team and delivering exceptional customer service
- Achieved consistently high customer satisfaction ratings and maintained a 90%+ customer retention rate
- Streamlined existing processes by improving the incident management process of the company and introducing a knowledge base system and self-service portal, reducing the volume of support tickets created
- Managed the triage, escalation bar, and resolution of support incidents by working closely with the development team and following the company's incident management process
- Acted as the primary L3 escalation engineer where I swiftly addressed critical issues before they necessitated further escalation, enabling software engineers to remain focused on sprints and deliverables.
Outsourced Full Stack Engineer (Apptagon) (Part-Time)
Zished Ghana
Accra
08.2018 - 08.2021
- Designed and implemented scalable complex web applications for the company on a part-time arrangement
- Developed applications in 2-week sprints while incorporating client feedback with in-person tests.
OSS Developer & Support Engineer
Huawei Technologies
Accra
- 10.2017
- OSS WFM administration and feature builder
- Built apps for attendance, engineer field location, etc
- On internal development tool
- Provided remote technical support to internal engineers and external partners.
Technical Support Representative (INTERN)
Ecobank Ghana
Accra
06.2015 - 08.2015
- Administration and support of bank portals.
Education
Bachelor of Science - Information Technology
Methodist University College (Evening)
08.2020
Advanced Web Applications, Programming with C++, C, C -
Ghana-India Kofi Annan Centre of Excellence
01.2015
Computer Programming in Java -
NIIT COLLEGE
01-2013
Skills
- Project Management: Jira , Trello, Asana
- APIs: SOAP APIs, Rest APIs , GraphQL, Postman , Swagger
- Programming Languages: PHP, Python, Javascript, C#
- DB languages: MySQL , PostgresSQL
- Logs and Monitoring - Datadog & Kibanna
- Github
- Cloud: Google Cloud , AWS
- HTML, CSS and Javascript
- DB: MongoDB, Firebase , Supabase
- Support: Customer Support and Technical Support
- Technical Documentation and Reporting
- API Development
Coursework
- Algorithms and Data Structures
- Theory of Computation
- Software Engineering and Design
- Programming Languages & Techniques
- Architecture
- Discrete Mathematics
- Operating Systems
- Artificial Intelligence
Languages
Native and professional English
Languages
English
First Language
English
Proficient (C2)
C2
Timeline
Integration Engineer Team Lead
Onafriq
09.2023 - Current
Senior Integration Engineer
Onafriq
12.2021 - 08.2023
Outsourced Full Stack Engineer (Apptagon) (Part-Time)
Zished Ghana
08.2018 - 08.2021
Technical Support Manager
Apptagon Systems
10.2017 - 10.2021
Technical Support Representative (INTERN)
Ecobank Ghana
06.2015 - 08.2015
OSS Developer & Support Engineer
Huawei Technologies
- 10.2017
Bachelor of Science - Information Technology
Methodist University College (Evening)
Advanced Web Applications, Programming with C++, C, C -
Ghana-India Kofi Annan Centre of Excellence
Computer Programming in Java -
NIIT COLLEGE
Similar Profiles
JALECIA SHIPPSJALECIA SHIPPS
Data Analyst/ Operations IT Support at OnafriqData Analyst/ Operations IT Support at Onafriq
Terry KayondoTerry Kayondo
Frontend Developer at OnafriqFrontend Developer at Onafriq
Egbodion Onome SusanEgbodion Onome Susan
Deputy Head of Administrative at OnafriqDeputy Head of Administrative at Onafriq
Phillip VentolaPhillip Ventola
IMPLEMENTATION & INTEGRATION SPECIALIST – IMPLEMENTATION & INTEGRATION TEAM LEAD – IMPLEMENTATION & INTEGRATION MANAGER at rater8IMPLEMENTATION & INTEGRATION SPECIALIST – IMPLEMENTATION & INTEGRATION TEAM LEAD – IMPLEMENTATION & INTEGRATION MANAGER at rater8
Pipat SennettPipat Sennett
Lead integration team in design, integration and test of RF, Communication Systems and Control Systems at NALead integration team in design, integration and test of RF, Communication Systems and Control Systems at NA