Summary
Overview
Work History
Education
Skills
Timeline

EMMANUEL BOATENG

Kumasi

Summary

Accomplished Store Manager with a proven track record at Bernice Nunuoo, enhancing customer satisfaction and streamlining operations. Excelled in inventory management and team leadership, fostering a culture of positive customer relations and efficient store functioning. Skilled in recruiting and mentoring staff, significantly improving team performance and operational efficiency.

Overview

2
2
years of professional experience

Work History

Store Manager

Bernice Nunuoo
04.2022 - 08.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Education

Master Of IT - IT ENGINEER

Kumasi Technical University

Skills

  • Problem-Solving
  • Customer Relations
  • Customer Service
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Store Opening and Closing
  • Team Leadership
  • Friendly and Positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory Management
  • Store Merchandising
  • Cash Management
  • Retail Inventory Management
  • Shift Scheduling
  • Employee Training
  • Inventory Control
  • Recruitment and hiring
  • POS Systems
  • Goals and performance
  • Team Building and Leadership
  • Team motivation
  • Recruiting and Hiring
  • Operations Management
  • Leadership Development
  • Schedule Management
  • Staff training/development
  • Inventory Tracking and Management
  • Teamwork and Collaboration
  • Decision-Making
  • Program Administration
  • Report Generation
  • Program implementation
  • Partnership Building
  • Root Cause Analysis
  • Budget Administration
  • Mathematical Aptitude
  • Revenue Generation
  • Security System Monitoring
  • Financial operations management
  • Systems and software expertise
  • Database Management
  • Budget Development
  • Promotional planning
  • Risk Management
  • Hourly shift management
  • Process Improvements
  • Culture development
  • Talent Recruitment
  • Employee Terminations
  • Product and Service Sales

Timeline

Store Manager - Bernice Nunuoo
04.2022 - 08.2024
Kumasi Technical University - Master Of IT, IT ENGINEER
EMMANUEL BOATENG