EMMANUEL BOAHENE AWUAH
ACCRA-NORTH,GHANA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Treasury Operations Officer
FBNBANK GHANA LIMITED
02.2016 - Current
- Comply with established internal controls and policies.
- Develop strategic plans for day-to-day financial operations.
- Supports financial director with special projects and additional job duties.
- Analyze business processes to identify cost savings and operational efficiencies.
- Establish and check coding procedures, monitored reports and updated internal files.
- Conducts financial due diligence on potential investments and acquisitions.
- Create and manage financial models to evaluate corporate investments and acquisitions.
- Enhance financial performance metrics by networking to create successful and sustainable relationships.
- Generates Nostro statements to reconcile Forex and Money Market activities.
- Initiates funds movement in respect of Money Market and Forex transactions.
- Confirm transactions with counter parties.
- Initiates trades on secondary market via Central Securities Depository.
- Maintains exchange rate in core banking application.
- Purchase and rediscount treasury bills based on customers' request.
- Process all inter-bank forex transactions.
- Keeps schedule of broker related transactions, reconciles their invoices submitted and effect 100% commission payments.
- Updates Money Market transactions in their respective schedules.
- Updates Fixed Income transactions.
- Assign and release securities.
- Oversee securities reconciliation.
AG. Finance Operations Officer
FBNBANK GHANA LIMITED
01.2016 - 02.2016
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Contributed to business development efforts to drive revenue and meet corporate objectives.
- Submitted monthly GL proofs to internal control
Teller Officer
FBNBANK GHANA LI,ITED
05.2014 - 01.2016
- Executed over 60% customer deposits, withdrawals and money orders.
- Performed teller scheduling to achieve appropriate branch coverage for business needs.
- Assisted tellers in cashing checks by verifying signatures and amounts.
- Built and maintained client relationships through quality personalized interaction.
- Adhered to financial services security and audit procedure.
- Assisted tellers in cashing checks by verifying signatures and amounts
Teller(RELIEVING)
ACCESS BANK PLC
01.2015 - 08.2015
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Assisted with training of new tellers on policies and procedures.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Maintained confidentiality of bank records and client information.
Banking Assistant
ABSA BANK GHANA
02.2013 - 03.2013
- Advised customers of products and services and assisted bankers in delivering superior customer service.
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Referred customers to other banking departments for specialized services.
- Established rapport with new clients to increase satisfaction and loyalty.
Customer Service Officer
ADVANS GHANA SAVINGS AND LOANS
05.2012 - 01.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Prepared all contract document before signature by customers and branch manager.
- Controlled the loan appraisal form and the client file before loan committee meeting and loan disbursement.
Assistant Procurement Officer
AGRICULTURAL DEVELOPMENT BANK
10.2010 - 08.2011
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Created and maintained portfolio of qualified vendors to expand options.
- Analyzed supplier contracts to confirm compliance with company policies and procedures.
- Resolved invoice and payment issues to facilitate prompt payment to suppliers.
- Analyzed market conditions to make informed decisions on pricing and purchasing strategies.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Managed database of vendor details and pricing information to maintain organization.
- Prepared Local Purchase Orders.
Office Assistant
GHANA GRID COMPANY
06.2009 - 07.2009
- Completed clerical tasks such as filing, copying, and distributing mail.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
ON-GOING - MYSQL FOR DATA ANALYTICS AND BUSINESS INTELIGENCE
UDEMY ONLINE SCHOOL
ONLINE04.2024
ON-GOING - THE COMPLETE INVESTMENT BANKING COURSE
UDEMY ONLINE SCHOOL
ONLINE05.2024
ON-GOING - FOREX TRADING A-Z
UDEMY ONLINE SCHOOL
ONLINE08.2024
ACI CERTIFICATE - TREASURY OPERATIONS
THE FINANCIAL MARKET ASSOCIATION
SOUTH AFRICA11.2020
PART 1 - BANKING
CHARTERED INSTITUTE OF BANKERS
OKPONGLO, EAST-LEGON2016
THE TREASURY OPERATIONS AND MARKET RISK FUNCTION - Investments And Securities
NATIONAL BANKING COLLEGE
AIRPORT,ACCRA09.2011
CREDIT ADMINISTRATION - Credit Management
NATIONAL BANKING COLLEGE
AIRPORT,ACCRA09.2011
CUSTOMER SERVICE TRAINING -
ABSA TRAINING SCHOOL
RING ROAD,ACCRACUSTOMER SERVICE TRAINING -
FBNBANK GHANA LIMITED
LIBERATION ROAD, ACCRA04.2017
BASIC BANKING,CUSTOMER SERVICE AND FRAUD AWARENESS -
MONTRAN GHANA LIMITED
MADINA,ACCRA04.2013
ANTI-MONEY LAUNDERING TRAINING -
FBNBANK GHANA LIMITED
LIBERATION ROAD, ACCRA11.2023
Bachelor of Science - PSCHOLOGY
UNIVERSITY OF CAPE COAST
CAPE COAST05.2011
Skills
- Statement Reconciliation
- Forex Markets
- Monetary Transactions
- Treasury Bills
- Write Reports
- Operational Efficiency
- Liquidity Management
- Build Customer Relationships
- Securities Safekeeping
- Bank Security Expertise
- Word Processing
- Proficient Excel User
- Financial Due Diligence
Accomplishments
- Supervised team of four staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of three in the development of DEALEX.
- Passed international ACI exams with distinction.
- Played a vital role in the account maintenance charge for over a thousand accounts.
- On time interbank Forex and Money Market settlement.
Timeline
Treasury Operations Officer
FBNBANK GHANA LIMITED
02.2016 - Current
AG. Finance Operations Officer
FBNBANK GHANA LIMITED
01.2016 - 02.2016
Teller(RELIEVING)
ACCESS BANK PLC
01.2015 - 08.2015
Teller Officer
FBNBANK GHANA LI,ITED
05.2014 - 01.2016
Banking Assistant
ABSA BANK GHANA
02.2013 - 03.2013
Customer Service Officer
ADVANS GHANA SAVINGS AND LOANS
05.2012 - 01.2013
Assistant Procurement Officer
AGRICULTURAL DEVELOPMENT BANK
10.2010 - 08.2011
Office Assistant
GHANA GRID COMPANY
06.2009 - 07.2009
ON-GOING - MYSQL FOR DATA ANALYTICS AND BUSINESS INTELIGENCE
UDEMY ONLINE SCHOOL
ON-GOING - THE COMPLETE INVESTMENT BANKING COURSE
UDEMY ONLINE SCHOOL
ON-GOING - FOREX TRADING A-Z
UDEMY ONLINE SCHOOL
ACI CERTIFICATE - TREASURY OPERATIONS
THE FINANCIAL MARKET ASSOCIATION
PART 1 - BANKING
CHARTERED INSTITUTE OF BANKERS
THE TREASURY OPERATIONS AND MARKET RISK FUNCTION - Investments And Securities
NATIONAL BANKING COLLEGE
CREDIT ADMINISTRATION - Credit Management
NATIONAL BANKING COLLEGE
CUSTOMER SERVICE TRAINING -
ABSA TRAINING SCHOOL
CUSTOMER SERVICE TRAINING -
FBNBANK GHANA LIMITED
BASIC BANKING,CUSTOMER SERVICE AND FRAUD AWARENESS -
MONTRAN GHANA LIMITED
ANTI-MONEY LAUNDERING TRAINING -
FBNBANK GHANA LIMITED
Bachelor of Science - PSCHOLOGY
UNIVERSITY OF CAPE COAST
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