Emmanuel Boadi Boateng
Goaso
Summary
Dynamic IT Technician with a proven track record at EBENEZER PREPARATORY SCHOOL, enhancing system efficiency and user satisfaction. Excelled in streamlining IT support, reducing downtime by implementing proactive solutions. Skilled in complex problem-solving and effective communication, fostering teamwork and continuous development. Demonstrates leadership and technical expertise, driving significant improvements in IT operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Data Collection and Documentation Team Member
FORESTRY COMMISSION ASUNAFO NORTH OFFICE
09.2022 - 09.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
Documentation And Data Officer
Hollard Insurance Ghana
08.2020 - 09.2022
- Implemented automated backup procedures to mitigate against potential loss or corruption of vital information through human error or technical failure.
- Developed a comprehensive understanding of organizational needs and requirements, enabling more targeted solutions to address specific challenges or pain points.
- Streamlined data analysis for faster decision-making by optimizing database structures and automating reporting processes.
- Conducted regular audits of existing databases to identify areas for improvement or potential risks, ensuring ongoing compliance with regulatory requirements.
IT Technician
EBENEZER PREPARATORY SCHOOL
07.2018 - 09.2020
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Monitored systems in operation and quickly troubleshot errors.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
Education
Bsc Diploma Computer Science - Computer Science
University of Energy And Natural Resources
Sunyani 10.2022
General Science - General Science
St.Hubert Seminary Senior High School
Kumasi06.2017
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Attention to Detail
- Collaboration and Teamwork
- Following Instructions
- Cash Handling
- Cleaning
- Flexible Schedule
- Leadership Qualities
- Workplace Safety
- Money Handling
- Decision-making capabilities
- Computer Skills
- Safety understanding
- Heavy Lifting
- Creativity and Innovation
- Organizing Work Stations
- Goal Setting and Achievement
- Product Knowledge
- Complex Problem-Solving
- Training and mentoring
- Facility Cleaning
- Area and Facility Cleaning
- FLUENT IN LANGUAGE
- Sales and Marketing
- Continuous Development
- Equipment Operation
- Equipment Maintenance
- Staff education and training
- Quality Inspections
- Social media expertise
- Account Management
- Proficient in Software
- Lift Number pounds
- Expert in Software
- Decision-Making
- Organizational Skills
- Team Collaboration
- Reliability
- Effective Communication
- Analytical Skills
Certification
Bsc. Diploma in Computer science
Timeline
Data Collection and Documentation Team Member
FORESTRY COMMISSION ASUNAFO NORTH OFFICE
09.2022 - 09.2023
Documentation And Data Officer
Hollard Insurance Ghana
08.2020 - 09.2022
IT Technician
EBENEZER PREPARATORY SCHOOL
07.2018 - 09.2020
Bsc Diploma Computer Science - Computer Science
University of Energy And Natural Resources
General Science - General Science
St.Hubert Seminary Senior High School
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