Emmanuel Biney

• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Collaborated with advertising group to create uniformity between advertising messages and retail incentives.

Receiving cocoa bags into the various GPHA cocoa sheds by way of counting and inspecting

Preparing of documents on received cocoa bags into the sheds for stamping and signing by all parties involved.

Checking of cocoa bags being shipped abroad by way of counting and documentation.

• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
• Managed key accounts in order to maintain strong relationships with top-tier clients.