Proven Office Manager with a track record of enhancing operations and boosting team productivity at Globacom Limited. Excelled in office administration and relationship building, achieving significant cost savings through effective contract negotiations. Demonstrates exceptional organizational skills and a commitment to resolving complex problems, ensuring seamless office management and customer satisfaction.
Hi, I’m
Emmanuel Bello
Lagos
Summary
Overview
20
years of professional experience
Work History
Globacom Limited
Office Manager
08.2009 - Current
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated special projects and managed schedules.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Controlled finances to lower costs and keep business operating within budget.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reported to senior management on organizational performance and progress toward goals.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Industrial And General Insurance
Secretary to the General Manager
02.2004 - 08.2009
Job overview
- Supported the General Manager in decision-making by providing accurate data, research, and reports.
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
- Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
- Contributed to effective team management by maintaining open lines of communication with staff members across departments.
- Assisted in the preparation of presentations, ensuring high-quality visuals and clear communication of key points.
- Reviewed incoming correspondence for the General Manager''s attention, prioritizing urgent matters for swift resolution.
- Proactively anticipated the General Manager''s needs and provided timely assistance, ensuring their focus remained on high-priority tasks.
- Organized events and conferences, ensuring successful execution through meticulous planning and coordination efforts.
- Managed executive calendar to maximize time utilization and ensure timely attendance at important meetings.
- Served as a liaison between departments, facilitating communication and collaboration for smooth operations.
- Maintained a professional atmosphere within the office space through careful organization and cleanliness standards enforcement.
- Coordinated travel arrangements for the General Manager, resulting in seamless business trips with minimal disruptions.
- Provided excellent customer service to clients by addressing inquiries promptly and professionally.
- Facilitated productive meetings by preparing agendas, taking minutes, and following up on action items assigned to attendees.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered high volume of phone calls and email inquiries.
- Coordinated travel arrangements and bookings for executive staff.
- Handled confidential information in professional manner.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
University of Leicester Leicester, United Kingdom
Master Of Science from Human Resources Management And Training
04.2024
University Overview
Ekiti State University Ekiti State, Nigeria
Post Graduate Diploma from Financial Management
04.2007
University Overview
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Scheduling and calendar management
- Document Management
- Relationship Building
- Human Resources
- Operations Management
- Conflict Management
- Event Coordination
- Facility Management
- Travel Coordination
- Contract Negotiations
- Problem Resolution
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
Globacom Limited
08.2009 - Current
Secretary to the General Manager
Industrial And General Insurance
02.2004 - 08.2009
University of Leicester
Master Of Science from Human Resources Management And Training
Ekiti State University
Post Graduate Diploma from Financial Management
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