Emmanuel Baah
Takoradi
Summary
Goal-oriented and strategic business manager well-versed in [Type] industry practices and strategies for success. Dedicated to maximizing sales and customer satisfaction. Professional and hardworking individual with extensive expertise in [Area of expertise]. Goal-driven Agency Owner offering [Number] years of experience generating business, acquiring customers and meeting demanding sales objectives. Knowledgeable about personal lines, commercial products and financial services.
Overview
11
11
years of professional experience
Work History
AGENCY HEAD
ROAA Co-op. Credit Union Ltd.
AGONA AHANTA,
08.2015 - Current
- Branch operations and major responsibilities, Preparing loans and loan appraisals, Branch performances and branch reports
- Designed strategic marketing and advertising campaigns to enhance agency development in market.
- Managed budgets and resources effectively to maximize return on investment for the organization.
- Assessed risks and implemented measures to mitigate potential negative impacts on agency performance.
- Identified areas of growth potential, developing innovative strategies to seize opportunities.
- Resolved conflicts among staff members diplomatically, fostering a harmonious working environment conducive to productivity.
- Tracked and evaluated financial performance in order to make proactive adjustments to business plans.
- Developed strategic plans for the agency, resulting in significant growth over time.
- Established strong relationships with shareholders, ensuring ongoing support for agency initiatives.
CUSTOMER SERVICE MANAGER
Lower Pra Rural Bank
SHAMA, WESTERN REGION
09.2013 - 08.2015
- Accounts Opening procedures, Responding to advises, Preparing loan appraisals
Education
Bachelor of Science - Marketing
UNIVERSITY OF CAPE COAST
Cape Coast, Ghana10.2018
Skills
- Customer Relations
- Team Management
- Operational planning
- Team direction
- Business Planning
- Revenue Generation
- Reporting Requirements
Education And Qualification
- Bompeh secondary School, English literature, Fante and Economics, WASSCE, 2006-2009
- The Nyansa project, Entrepreneurship and Business Plan Development, Certificate in Business Plan Development, 2009
- Academy of professional Studies, Marketing and selling, Professional Diploma in Marketing (London Center of Marketing), 2009-2010
- Takoradi Polytechnic, Management Information for Marketing Decision (M.I.M.D), International Marketing and Quantitative studies, Decision and Analysis, Higher National Diploma (H.N.D), 2010-2013
Computer Knowledge
True, True
Publications And Student Research Project
Takoradi Polytechnic, Branding and its Impact on industrial goods and service, HND
Attributes
- Good team player
- Works with little or no supervision
- Good communication and human relation skills
- Quick to grasp new ideas and concept and to develop innovations and create solutions to problems
Personal Information
- Date of Birth: 02/05/90
- Gender: Male
- Nationality: Ghanaian
- Marital Status: Single
References
- Mr. Ernest Esirifi, Takoradi Polytechnic (lecturer), Student Supervisor and Entrepreneurship Lecturer, 0541651637
- Mr. Frank Armoo Baidoo, Lower Pra Rural Bank, Credit Officer Shama agency, 0206501175
- Mrs. Margaret B. Aidoo, Lower Pra Rural Bank Shama, Human Resource Manageress, 0209502113, 0577652666
- Mr. Rexford N. Norvieku-Tekpetey, General Manager (ROAACCU), 0208595959
Hobbies and Interests
- Reading
- Playing piano
- Singing
Timeline
AGENCY HEAD
ROAA Co-op. Credit Union Ltd.
08.2015 - Current
CUSTOMER SERVICE MANAGER
Lower Pra Rural Bank
09.2013 - 08.2015
Bachelor of Science - Marketing
UNIVERSITY OF CAPE COAST