EMMANUEL AYENSU
Accra,AA
Summary
Detail-oriented and customer-focused banking professional with strong background in data analysis and digital banking. Experienced in customer onboarding, transaction management and product activation. Adept at improving banking processes and client engagement through data-driven insights and efficient service delivery. Proven ability to ensure regulatory compliance and contribute to revenue growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Activation Officer
Consolidated Ghana
04.2024 - Current
- Facilitated the enrolment of customers onto digital banking platforms, reflecting in the revenue increase in the year.
- Partook in a successful bank-wide re-carding initiative, improving customer transaction efficiency and minimizing disruptions.
- Support frontline operations with digital product promotions, onboarding and issue resolutions.
Pastor
African Methodist Episcopal Zion Church in Ghana
09.2020 - Current
- Co-authored the Faithway Devotional (the devotional material of the African Methodist Episcopal Zion Church in Ghana) from January 2020 to December 2024.
- Provides leadership for the church leading in both numerical growth and progress in the church building project.
- Serves as pastoral caregiver and a paraprofessional counsellor.
- Oversee administration and manage all area of ministry in the local church, as well as officiating special services.
Data Analyst
Freelance and Contracts
09.2021 - 04.2024
- Analysed large datasets (50,000+ records) using SQL and Excel to uncover trends, identify risks and improve decision-making for clients.
- Designed interactive dashboards in Tableau to enhance financial reporting and performance tracking.
- Conducted predictive modelling in R Studio, aiding customer segmentation and behavioural forecasting.
Ghostwriter
Self Employed Writer
02.2011 - 08.2018
- Researched topics thoroughly to ensure accuracy and depth of information in writing.
- Collaborated with clients to clarify project goals and deliver high-quality manuscripts.
- Edited and refined drafts based on client feedback, enhancing overall readability and impact.
- Mentored aspiring writers, providing guidance on best practices and industry standards.
Biostatistics Officer
Komfo Anokye Teaching Hospital
10.2009 - 11.2010
- Managed and analyzed hospital data to support operational planning and policy development.
- Produced actionable reports that informed budget allocations and decisions.
Education
Bachelor of Science - Mathematics
Kwame Nkrumah University of Science And Technology
Google Data Analytics Certificate - undefined
Master of Divinity - undefined
Trinity Theological Seminary
Student -
Institute of Chartered Accountants, Ghana
Data Analytics
Google
Skills
- Customer Onboarding and Support
- Digital Banking and Product Activation
- Financial Data Analysis (SQL, Excel)
- Risk Management and Compliance Awareness
- Team Leadership and Collaboration
- Analytical Thinking and Problem Solving
Additional Information
Languages: Fluent in English and Twi
Timeline
Activation Officer
Consolidated Ghana
04.2024 - Current
Data Analyst
Freelance and Contracts
09.2021 - 04.2024
Pastor
African Methodist Episcopal Zion Church in Ghana
09.2020 - Current
Ghostwriter
Self Employed Writer
02.2011 - 08.2018
Biostatistics Officer
Komfo Anokye Teaching Hospital
10.2009 - 11.2010
Google Data Analytics Certificate - undefined
Master of Divinity - undefined
Trinity Theological Seminary
Bachelor of Science - Mathematics
Kwame Nkrumah University of Science And Technology
Student -
Institute of Chartered Accountants, Ghana
Data Analytics
Google
Key Projects
Customer Sales Analysis
Used SQL and Tableau to assess customer purchasing trends, resulting in significant improvement in reporting speed and actionable sales insights, Bike Sharing Trend Report
Applied R Studio and SQL for analysis, identifying peak usage patterns that informed digital product targeting strategies.
Additional Information
- Availability: Immediate
- Technical Tools: SQL, Excel, Google Sheets, Tableau, R Studio, Microsoft Office Suite
- Banking Platforms: CView, E-Banking Request, Momo Binding portals