EMMANUEL ANSONG23
KYEBI GHANA,GHANA
Summary
Proficient technician offering more than one and half years of experience in helpdesk operations, network maintenance and mobile device support. Capable of applying technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Seeking permanent role with opportunity to advance.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Network engineer
ELECTRICITY COMPANY OF GHANA
KIBI - NEW TOWN, GHANA
11.2021 - Current
- Tested systems regularly, troubleshooting and remedying issues to limit operational disruption.
- Tracked network and telephony devices for performance and load threshold metering.
- Assigning reading reading sets itineraries to the various meter readers at the district.
- Troubleshooting network error, resolving printer jams and assigning IPs to new computers.
- Migrated data successfully during system upgrades.
- Regularizing Foreign meters for onward billing on field with the ZEUS Mobile.
- Assisting field investigators for disconnection and reconnections
- Assisting the District Commercial Officer in printing bills,retrieving of newly updated docket for disconnection.
Sales agent
Allianz Insurance
Koforidua, Eastern Region
01.2022 - 11.2022
- Delivered outstanding customer experiences through attentive care and faultless service.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Maintained store standards to uphold clean, professional appearances.
- Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
- Improved new business using targeted door-to-door selling.
- Placed customer orders, providing guidance on product delivery timeframes.
Education
Higher National Diploma - Computer Science
Koforidua Technical University
Koforidua, Eastern Region 04.2019 - 11.2023
Skills
- VPN management Ability for configure fortiClient VPN for the various vendors at the district
- Staff assistance Ability to assist new staffs in updating thier password and also access staff portals and other site of the company
- Customer communication Ability to explain and create a cordial relationship with customers with billing challenge or bulk billing issues
- Leadership The action of leading a group of people in problem solving to archieve a target is my priority Example, leading a group of people during disconnection, and also, being a leader during the Operation Zero project at Kibi district
- The use of Auto Card for Mapping Due to the mapping background that I had at the secondary level ( geograghy), navigating through the mapping console had make a bit easier
Languages
English
Upper intermediate
Affiliations
- Football
- Music
Accomplishments
Practical Attachment at the Electricity Company of Ghana,Koforidua,Eastern Region.
National Service at the Electricity Company of Ghana,Kibi District, Eastern Region.
Certification
Higher National Diploma in computer science (HND)
References
References available upon request.
Timeline
Sales agent
Allianz Insurance
01.2022 - 11.2022
Network engineer
ELECTRICITY COMPANY OF GHANA
11.2021 - Current
Higher National Diploma - Computer Science
Koforidua Technical University
04.2019 - 11.2023
Higher National Diploma in computer science (HND)
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