Emmanuel Amofa
Accra
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
5
5
years of professional experience
Work History
Life Planner
ENTERPRISE LIFE
Madina, Accra
11.2023 - Current
- Developed and implemented customized life plans for clients, tailored to meet their individual needs.
- Provided guidance and support to help clients achieve short-term and long-term goals.
- Coordinated and participated in group presentations on financial services to attract new clients.
- Followed-up with clients regularly and implemented consultative techniques to stay on top of financial means and objectives.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Assisted customers in selecting the right life insurance coverage for their needs.
- Provided personalized service to clients by phone, email, or in-person meetings.
- Created reports on sales activities, customer feedback, and other relevant data.
- Analyzed client portfolios to determine best investment opportunities.
- Maintained records of client information, including policies and payment history.
- Educated clients on various types of life insurance policies available in the market.
- Resolved customer issues in a timely manner while providing excellent customer service.
- Evaluated current financial situation of clients before recommending any policy changes.
- Participated in team meetings to discuss strategies for increasing sales performance.
- Communicated with clients to understand needs and identify best policies for each case.
- Calculated premiums and established payment methods.
- Sold life insurance policies via telephone and assisted other agents with underwriting.
- Contacted prospective customers to present information and explain available services.
National Service Personnel
GHANA PORTS AND HARBOURS AUTHORITY
Tema
11.2022 - 09.2023
- Assisted in the sorting and boxing of old and new files
- Assisted in creating reports summarising incident response times and customer service levels achieved
- Edited existing documentation to improve accuracy and readability
- Assisted senior staff members in developing new procedures for handling claim cases
- Assisted monitored daily operations to ensure high quality standards were met
- Assisted in Ensuring compliance with all safety regulations within the region
- Assisted in reviewing service claims to drive compliance and aide in management of expenses.
IT Personnel
ELECTROLAND GHANA LIMITED
Spintex Flowerpot
08.2021 - 04.2022
- Updated price list on the website
- Received and processed orders to be delivered to customers
- Assisted in updating the items and its information on the website
- Assisted customers with product selection by providing detailed information about available products and services.
Internship Student
SUNU ASSURANCES GHANA
Tema
06.2019 - 08.2019
- Assisted in the preparation of cashbooks, issuing receipts and preparation of payment vouchers
- Assisted in maintaining accurate records of client information, including contact details, policy documents, payment histories
- Assisted in the arranging and filing of documents.
- Provided customers with information regarding plan features, pricing, and availability.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
Education
Bachelor of Science - Business Administration
UNIVERSITY OF PROFESSIONAL STUDIES
09-2022
WASSCE (General Arts)
GHANA SENIOR HIGH
05-2018
Skills
- Good leadership and team skills
- Hardworking, focused and dedicated to what I do
- Good and effective planner
- Good communication skills
- Computer skills
- Adaptability
- Customer Service
- Time management
- Flexibility
- Emotional Intelligence
- Marketing
- Presentation Skills
Languages
English
Advanced
C1
French
Beginner
A1
Akan
Advanced
C1
Ga
Intermediate
B1
Timeline
Life Planner
ENTERPRISE LIFE
11.2023 - Current
National Service Personnel
GHANA PORTS AND HARBOURS AUTHORITY
11.2022 - 09.2023
IT Personnel
ELECTROLAND GHANA LIMITED
08.2021 - 04.2022
Internship Student
SUNU ASSURANCES GHANA
06.2019 - 08.2019
Bachelor of Science - Business Administration
UNIVERSITY OF PROFESSIONAL STUDIES
WASSCE (General Arts)
GHANA SENIOR HIGH
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