Emmanuel Amoah
Accra
Summary
Operations and Supply Chain Professional with extensive experience in logistics, procurement, and customer relationship management. Provides strategic leadership and oversight, driving operational efficiency and regulatory compliance across diverse sectors. Builds strong relationships and optimizes supply chain processes to enhance service delivery and business growth.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Operations Manager / Acting Branch Manager
Stellar Logistics
Accra
07.2025 - Current
- Provide strategic leadership and operational oversight for branch activities, ensuring achievement of operational and financial objectives.
- Direct daily logistics, freight forwarding, transportation, customer service, and administrative operations.
- Lead and develop cross-functional teams to improve productivity, efficiency, and service quality.
- Managed relationships with customers, suppliers, shipping lines, airlines, customs authorities, and regulatory stakeholders to ensure seamless operations.
- Monitored operational KPIs and implemented continuous improvement initiatives, driving enhanced branch performance.
- Resolve complex operational and customer issues while maintaining high service standards.
- Supported business development through proactive customer engagement and effective relationship management.
- Ensure compliance with company policies, industry regulations, and operational procedures.
- Key Achievement: Entrusted with branch leadership responsibilities as Acting Branch Manager, ensuring operational continuity, customer satisfaction, and business growth.
Logistics & Stocks Coordinator
Dundas Estate Limited
08.2022 - 09.2024
- Managed inventory and stock control operations to ensure uninterrupted availability of materials and supplies.
- Coordinated receipt, storage, and distribution of inventory to enhance just-in-time stock management.
- Conducted regular stock audits, reconciliations, and inventory reviews to maintain inventory accuracy.
- Investigated and resolved inventory discrepancies, ensuring accurate reporting and reconciliation.
- Maintained accurate inventory records using computerized inventory management systems.
- Collaborated with suppliers and internal stakeholders to enhance inventory visibility and streamline operations.
- Key Achievement: Maintained high levels of inventory accuracy and contributed to efficient stock management practices that minimized operational disruptions.
Supply Chain Coordinator
Stellar Logistics
06.2011 - 07.2022
- Managed end-to-end logistics and supply chain operations for clients across mining, oil & gas, telecommunications, and commercial sectors.
- Coordinated import and export activities while ensuring compliance with customs and regulatory requirements.
- Coordinated activities with airlines, shipping lines, customs authorities, government agencies, and service providers.
- Monitored shipment progress and ensured timely communication and documentation flow.
- Optimized transportation routes and logistics processes to improve efficiency and reduce operational costs.
- Recommended cost-effective transportation solutions and shipment strategies to optimize service delivery.
- Reviewed invoices and verified cost allocations to ensure financial accuracy.
- Maintained compliance with company standards and customer service requirements.
- Key Achievement: Successfully managed complex logistics operations while building long-term customer relationships and supporting business growth.
Import Coordinator
Aviance Ghana Limited
01.2015 - 06.2016
- Coordinated import operations for a leading aviation ground handling company serving multiple international airlines.
- Controlled secure release of import documentation and confidential information to authorized stakeholders.
- Reviewed operational processes to identify opportunities for cost optimization and improved efficiency.
- Supported internal departments with critical information required for operational effectiveness.
- Delivered exceptional customer service and resolved customer concerns promptly.
Shipping Officer
J-Spedi Company Limited
01.2007 - 12.2010
- Coordinated shipment planning, cargo movement, and delivery schedules to ensure timely delivery.
- Prepared and submitted export documentation in compliance with shipping regulations and customer requirements.
- Developed productive relationships with shipping lines and transportation providers to enhance service reliability.
- Ensured compliance with operational procedures and documentation requirements for efficient cargo handling.
- Inspected incoming cargo and verified shipment accuracy against supporting documentation.
- Managed receiving, unloading, inspection, and distribution of cargo.
Education
MSc - Procurement and Supply Chain
Kwame Nkrumah University of Science and Technology (KNUST)
GhanaBSc - Procurement Management
Ghana Institute of Management and Public Administration (GIMPA)
GhanaDiploma - Freight Forwarding
Ghana Institute of Freight Forwarders
GhanaDiploma - Marketing
Takoradi Polytechnic
GhanaSkills
- Operational management
- Logistics coordination
- Compliance management
- Inventory control
- Supply chain optimization
- Customer relationship management
Certification
- Health & Safety Training, ETA, 2023
- Chartered Institute of Procurement & Supply (CIPS), KNUST, 2020
- Customs Proficiency Course, Ghana Revenue Authority, 2010
- IATA Training, GIFF, 2008
Personal Information
Title: Operations Manager | Acting Branch Manager | Supply Chain & Logistics Professional
Professional Attributes
- Strategic Leadership
- Operational Excellence
- Commercial Awareness
- Stakeholder Relationship Management
- Customer-Focused Mindset
- Team Development & Coaching
- Effective Communication
- Negotiation & Influencing Skills
- High Integrity & Professionalism
Timeline
Operations Manager / Acting Branch Manager
Stellar Logistics
07.2025 - Current
Logistics & Stocks Coordinator
Dundas Estate Limited
08.2022 - 09.2024
Import Coordinator
Aviance Ghana Limited
01.2015 - 06.2016
Supply Chain Coordinator
Stellar Logistics
06.2011 - 07.2022
Shipping Officer
J-Spedi Company Limited
01.2007 - 12.2010
MSc - Procurement and Supply Chain
Kwame Nkrumah University of Science and Technology (KNUST)
BSc - Procurement Management
Ghana Institute of Management and Public Administration (GIMPA)
Diploma - Freight Forwarding
Ghana Institute of Freight Forwarders
Diploma - Marketing
Takoradi Polytechnic