Emmanuel Amenyo

• Bolstered sales and inventory management by effectively controlling daily parts program activities.
• Created employee schedules to align coverage with forecasted demands.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
• Rearranged parts department to better serve changing trends and keep workspaces organized.
• Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
• Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Processed and reshelved return orders, checking for discrepancies, potential usage and return issue.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Trained team members in successful strategies to meet operational and sales targets.
• Visit Customers jobsite: mining, construction, or maintenance facilities to observe and develop an awareness of the potential parts or service needs and record information into computer database - Onsite - salesforce.
• Pass along leads to assigned ASCs should the need arise for additional support such as complete machine inspection, Service estimates, machine repair scheduling or PM agreements to ensure total customer satisfaction.
• Follow up with customers (both mining and non-mining) to ensure the company has met their needs; the service repair is complete and done to the satisfaction of the customer.
• Maintain good customer relations; intercede to solve problems and disputes; look for ways to enhance customer relations within the scope of the company’s mission statement
• Keep current with new products and developments that are relevant to our customers.
• Sell value through cost improvement by submitting cost-improvement proposals to our customers; understand the competition to maintain the company’s competitive edge.
• Provide materials and literature to support promotional efforts; coordinate and participate in facility visits and trade shows; keep customers informed of new products and changes.
• Market & Sell CAT Product Programs through regular contact with assigned clients.
• Work closely with Clients on planned maintenance & component change out programs to meet due dates from Parts Inventory and Parts inventory.
• Achieve Parts Department’s Financial and Non - Financial Targets, achieve 100% of Allocated Sales Target using PTOS & assist in achieving debt / Gross Profit Target.
• Develop & Promote Product Support Merchandise Programs through feedbacks from field, meetings with Service Engineers / Clients to promote CTS, SOS, CSA, & Repair Option sales.
• Regular meetings with Service Managers to address outstanding customer jobs (WIP)

Company profile:

Established over 80years ago, Mantrac Ghana Ltd headquartered in Accra with branches in Kumasi, Takoradi, Tarkwa and Akyem is the authorized dealer for Caterpillar products in Ghana and stores over 10,000 ranges of machine parts. It provides Caterpillar machines for wide and varied applications in the construction, agricultural and mining development sectors of the economy and a complete range of lift trucks and warehousing equipment for material handling needs. It also provides Caterpillar engines and generators for the oil, industrial marine, power generation, Agriculture and pump applications. In addition, it supplies the Olympian range of generators for small-scale industries and residential applications.

Mantrac Ghana limited, is an associate company of The Mantrac Group, the sole authorized Caterpillar dealer in Egypt, Nigeria, Kenya, Tanzania, Uganda, Sierra Leone, Iraq and Siberia-Russia. The Group also caters for offshore customers through its export sales office in United Kingdom.

• Increased sales by offering advice on purchases and promoting additional products.
• Implemented inventory-management strategies to maximize availability and decrease waste.
• Helped customers complete purchases, locate items and join reward programs.
• Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
• Answered customer questions and helped find specific items.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Recommended merchandise to customers based on needs and preferences.
• Stocked merchandise, clearly labeling items and arranging according to size or color.
• Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
• Welcomed customers and provided assistance in locating and purchasing products.
• Increased sales and customer satisfaction through personalized servicing.
• Worked with loss prevention in monitoring shopper behavior.
• Answered questions about store policies and addressed customer concerns.
• Issued receipts and processed refunds, credits or exchanges.
• Generated brand awareness and positive product impressions to increase sales.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Logged reports, expenses, receipts, and sales in company database.
• Effectively located merchandise across various stores to address customer needs.
• Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
• Managing the receipt and display of stock and non-stock items as well as bulky equipment in the shop
• Preparing online requisitions as well as manages the issuing of stock and non-stock items in the shop
• Reconciling daily sales, stock of goods against physical stock and making sure cash collected is banked and preparing daily sales and weekly stock report

• Improved supplier relationships through timely payment processing and open communication channels.
• Oversaw quality control processes, ensuring that all incoming materials met organizational standards before distribution or use.
• Established long-term partnerships with key suppliers, facilitating stable sources of essential goods at competitive prices over time.
• Negotiated favorable contracts with vendors, achieving significant cost savings for the organization.
• Coordinated closely with sales teams during promotional events periods to meet increased demand without compromising inventory levels or customer satisfaction.
• Implemented a vendor evaluation system to ensure consistent quality of goods and services received.
• Maintained accurate records of all transactions, ensuring transparency and accountability within the department.
• Championed sustainability initiatives within procurement processes by prioritizing eco-friendly products and suppliers committed to environmentally responsible practices.
• · Sourcing of local and overseas suppliers and the preparation of purchase requisitions