Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emmanuel Akwasi Oteng

Accra

Summary

Hardworking Computer Technician with exceptional insight regarding malware, cyber threats and ways to deflect violations from systems and networks. Diligent employee with expertise upgrading networks, software, applications and hardware.

Trusted Computer Technician skilled at safeguarding business continuity by maintaining maximum performance and reliability of owned assets. Provides consistent repair and replacement services. Proponent of impactful preventive maintenance and responsive corrective measures.

Enthusiastic Computer Technician proudly offering over [Number] years of experience in upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic employee with knowledge in email account setup. Skilled in task prioritization, exemplary customer service and troubleshooting.

Meticulous Computer Technician provides smooth monitoring and management of systems and peripherals. Specializes in rapid responses and expeditious repairs. Tirelessly maintains exceptional uptime figures for all assigned desktop, laptops, mobile devices and associated networks.

Reliable [Job Title] conducts technical diagnosis and performs specialized repairs. Diagnoses problems, assesses extent of problem, documents findings and makes decisions to repair or replace parts. Expansive experience with power tools and maintenance equipment.

Dynamic Service Technician with [Number] years of experience in service-oriented roles. Skilled in scheduled, emergency and preventive maintenance and repairs. Known for best-in-class work and reliability.

Detail-oriented [Job Title ] offering demonstrated success diagnosing and testing equipment to address challenges and reduce downtime. Consistently acknowledged by management for expedient completion of service tickets and commitment to effective customer communication. Immediately and accurately processes paperwork and performs data entry upon completion of each job.

Thorough Service Technician utilizes in-depth knowledge of troubleshooting and repair. Talented at handling multiple work orders with efficiency and focus on quality. Excellent work ethic and continuous drive to acquire new service and repair skills.

Meticulous Service Technician bringing [Number] years of experience in service, maintenance and diagnostics. Strong foundation of team development and empowering leadership with passion for driving improvement. Industrious and communicative with knack for meeting or exceeding company metrics.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

[Job Title] with demonstrated command of [Area of expertise]. [Type] expert with developed aptitude for [Skill] and [Skill]. Multilingual and fluent in [Language] and [Language], offering solid comprehension of cultural diversity.

Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in [Job Title] role. Skilled in [Skill] and [Skill] in [Type] settings. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings.

Flexible hard worker ready to learn and contribute to team success.

Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

[Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise] and [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives.

[Area of study] student pursuing [Degree] seeks internship opportunity to gain hands-on experience. Outgoing and friendly with strong motivation for success.

Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Motivated professional offering [Degree] in [Area of study]. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time.

Overview

12
12
years of professional experience

Work History

Computer Technician

IT Specialist
Accra
03.2014 - Current
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Built and repaired [Type] computers according to schedule.
  • Detected and corrected error messages within software and hardware reporting systems.
  • Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.
  • Communicated with ticket submitters to provide updates on in-process repairs and restoration timeframes.
  • Monitored computer and processing equipment dashboards to rapidly respond to faults and malfunctions.
  • Produced data reports on enacted repairs and replacements for budgeting concerns.
  • Notified appropriate personnel of equipment malfunctions, providing timeframes for potential remedial measures.
  • Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Installed appropriate security patches to eliminate security vulnerabilities.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Identified hardware issues caused by component failures using approved diagnostic tools.

Photographer

Photographer
Kumasi/Accra
05.2017 - 09.2019
  • Collaborated with clients to plan shoots and boost satisfaction with photos.
  • Planned and obtained original shots using innovative thinking and new techniques.
  • Cropped, manipulated and performed color balance for final images.
  • Photographed special events, parties and portraits.
  • Explained price and package details to customers.
  • Purchased materials and props for photo shoots to enhance products and appearance of subjects.
  • Defined image requirements and planned photographic events.
  • Set up precise photographic measurements and control equipment.
  • Monitored studio for adequate quantities of supplies.
  • Maintained various studio equipment.
  • Collaborated successfully with various personalities and work styles.
  • Met productivity quotas, managing workflow to meet demand.
  • Improvised photographic methods and techniques.
  • Strengthened membership loyalty, executing flawless customer service and account management.
  • Boosted revenue, developed marketing strategies, solicited clients and closed sales.
  • Automated office operations to manage client correspondence and record tracking and data communications.
  • Supervised team of up to [Number] staff photographers and [Job title]s and delegated assignments based upon expertise.
  • Hired, trained and supported team of staff photographers, freelancers and photo assistant to take on [Number] projects per [Timeframe].
  • Selected and set up motion picture or television cameras and accessories.
  • Operated 5D or smaller camera for behind-the-scenes shoots, capturing footage used in [Type] films.
  • Served as field producer to coordinate scenes.
  • Performed scientific imaging to support engineering and test requirements.

Graphic Designer

Graphic designer
Kumasi
02.2015 - 07.2017
  • Developed, designed, laid out and produced variety of technical illustrations for brochures, banners and signs.
  • Selected colors and themes while adding functionality to create new designs.
  • Generated digital image files for use in digital and traditional printing.
  • Designed new, on-brand visual elements focusing on concept and messaging.
  • Worked with customers to present mockups and collect information for adjustments.
  • Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design email blasts, catalogs, posters and other promotional materials.
  • Consulted with clients to define design requirements and manage product development projects.
  • Submitted design ideas to plan projects with customers and managers.
  • Created corporate brands by designing cohesive looks between logos and letterheads.
  • Created beautiful, interactive print-ready graphics for licensed products to sell in retail stores and outlets.
  • Developed engaging marketing and promotional advertisements to generate sales revenue and grow customer base.
  • Directed advertisement, banner and signage projects from conceptualization to final delivery.
  • Formatted print and web applications designs and media to deliver production-ready graphics.
  • Maintained company website and updated with newly designed products and corporate announcements.
  • Prepared branding packages for point of purchase displays, marketing materials and product packages.
  • Created personalized portfolio modeling designs to deliver unique, customized portfolios to each client.
  • Tested product designs utilizing models, prototypes and computer-aided technology.
  • Conducted trend research to anticipate upcoming electronics trajectories and requirements.
  • Used [Software] to create images and layouts.
  • Produced projects for advertising and informational purposes.
  • Utilized knowledge of production to create high quality images.
  • Adjusted images sizes and selected fonts for [Type] projects.
  • Developed website layouts, templates and unique branded looks for [Number] projects.
  • Designed and printed online interactive sales and marketing collateral.
  • Designed all graphics and writing content layout for [Type] book, consistently exceeding author expectations.

Education

Bachelor of Science - Education of Individuals in Secondary Special Education Programs

University of Ghana
Accra, Ghaba
04.2024

High School Diploma -

Intercom Programming And Manufacturing Company
Kumasi, Ghana

IPMC
05.2016

High School Diploma -

Agona Senior High Technical
Agona , Ghana
11.2014

Sernest Programming Training
Ventersdorp , South Africa

High School Diploma -

UNISA
Johannesburg , South Africa
06.2019

Skills

  • Functionality Testing
  • Memory Installation
  • Emergency Repairs
  • Parts Replacement
  • New Systems Testing
  • Software Reinstallation
  • Problem Diagnostics
  • Electrical Component Replacement
  • Breakdown Prevention
  • On-site Machine Service
  • Equipment Configuration
  • Specification Interpretation
  • Machine Reassembly
  • Equipment Programming
  • Expense Reporting
  • Adjustment and Calibration
  • Maintenance and Repair Recordkeeping
  • Customer Relations
  • Attention to Detail
  • Circuit Board Updating
  • Complex Problem Solving
  • Component and Circuit Testing
  • Performance Analysis
  • Hand and Power Tools
  • Deadline Attainment
  • Cooperative and Persistent
  • Dependability and Integrity
  • Decision Making
  • Adaptability and Flexibility
  • Creativity and Innovation
  • Quality Control Analysis
  • Data Analysis
  • Control Precision
  • Time Management
  • Computer Networking
  • Repair Billing
  • Word Processing
  • Symantec Norton Utilities
  • Configuration Management
  • Hardware and Software Configuration
  • Drill Press
  • Operating System Configuration
  • Critical Thinking
  • Remote Troubleshooting
  • Data Recovery
  • Microsoft Excel
  • Testing Instrument Calibration
  • Enterprise Application Integration
  • Linux Operating System
  • Parts Inventory Maintenance
  • Corrective Maintenance
  • Work Planning and Prioritization
  • Vehicle Operation
  • Process Monitoring
  • System Upgrades
  • Troubleshooting Techniques
  • Software Feature Demonstrations
  • Customer Service
  • Security Patches
  • Virus Detection Software
  • Telephone and Email Communication
  • Spreadsheet Tracking
  • Microsoft Outlook

Languages

English
Elementary
A2

Timeline

Photographer

Photographer
05.2017 - 09.2019

Graphic Designer

Graphic designer
02.2015 - 07.2017

Computer Technician

IT Specialist
03.2014 - Current

Bachelor of Science - Education of Individuals in Secondary Special Education Programs

University of Ghana

High School Diploma -

Intercom Programming And Manufacturing Company

IPMC

High School Diploma -

Agona Senior High Technical

Sernest Programming Training

High School Diploma -

UNISA
Emmanuel Akwasi Oteng