Emmanuel Adusei Arthur
Obuasi
Summary
Computer User Support Specialist with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows systems. Proven skill in resolving problems quickly on first call.
Overview
5
5
years of professional experience
Work History
Bank Teller
GCB BANK
OBUASI
06.2023 - Current
- Managing high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balancing cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answering customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Establishing trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait time.
- Scanning and printing of customer documents.
Data Entry Officer
Dee 2 Kays Ventures
Obuasi, Ghana
11.2022 - 06.2023
- Entering customer and account data from source documents within time limits using the tally prime erp software.
- Generate reports, store completed work in designated locations and perform backup operations.
- Scan documents and print files, when needed.
- Ensure proper use of office equipment and address any malfunctions.
Registration Officer
National Identification Authority
Jacobu, Ghana
12.2019 - 08.2021
- Explained form wording to applicants to help them understand information required.
- Coordinated and supervised the entire registration activity.
- Interviewed applicants to determine their eligibility as Ghanaians to register the Ghana Card.
- Signed the National Identity Card Application form as the interviewer.
Education
Bsc. - Information Technology
University of Energy and Natural Resources
Sunyani08.2018
WASSCE - General Science
Opoku Ware School
Kumasi05.2013
Skills
- Technical Support
- Application Support
- Data Recovery and Backup Solutions
- Data Analysis
- Desktop Support
- Mail handling
- Microsoft office expert
- Software diagnosis
- Data Entry
- Network Support
- System Upgrades
- Data Processing
Timeline
Bank Teller
GCB BANK
06.2023 - Current
Data Entry Officer
Dee 2 Kays Ventures
11.2022 - 06.2023
Registration Officer
National Identification Authority
12.2019 - 08.2021
Bsc. - Information Technology
University of Energy and Natural Resources
WASSCE - General Science
Opoku Ware School