Emmanuel Adjatey Dzangmah
Accra
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Customer Information Service (CIS)
Guaranty Trust Bank Plc Ghana (GT Bank)
07.2022 - Current
- Respond to basic enquiries regarding policies and bank procedures, balances, among others
- Aid cardholder with account questions, billing among others
- Address customer queries and solve their problem
- Cross-sell other products and services
- Actively work towards maintaining customer relation & satisfaction.
- Improved customer satisfaction by providing timely and accurate information on products and services.
- Enhanced company reputation through delivering exceptional customer service in a professional manner.
- Streamlined customer inquiries by efficiently navigating databases to access relevant information.
Data Verification Executive
DocuPro Limited
11.2021 - 06.2022
- Receive documents for data verification and corrections
- Verify data captured into the system for accuracy
- Locate and correct any visible data errors by confirming its integrity
- Input text and data into designated databases systems
- Check all completed work for accuracy and change any field that requires editing.
- Improved accuracy in record keeping by regularly auditing database entries for errors or inconsistencies.
- Ensured timely completion of all assigned tasks, consistently meeting deadlines within the established turnaround timeframes.
National Service Personnel
National Disaster Management Organization (NADMO)
08.2020 - 09.2021
- Educating people on various disasters and how to prevent them
- Sharing relief items for disaster victims
- Periodical inspection of safety gadget at gas stations and markets
- Periodical inspection of expired goods on the markets.
Presiding Officer/ Exhibition Officer/ Data Entry Clerk
Electoral Commission of Ghana (EC)
06.2020 - 12.2020
- Comply with any instructions given to me
- Take charge of the polling station
- Ensure that all electors are treated impartially, with respect and in a helpful, polite and professional manner
- Maintain the secrecy of the ballot
- Supervise the Poll Clerk(s) at the polling station
- Maintains database by entering new and updated customer and account information
- Prepares source data for computer entry by compiling and sorting information
- Establishes entry priorities
- Backup and synchronize data daily.
Intern
ABSA Bank Ghana
01.2019 - 04.2020
- Receiving & Queuing Trade related documents for processing
- Filling documents after processing
- Running office related errands.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
Script Checker
West Africa Examination Council (WAEC)
08.2017 - 11.2018
- Marking and Checking of Examination Script (WASSCE & BECE)
Sales Personnel
Quainoo Lucky Stores
01.2015 - 01.2016
- Receiving daily stocks from warehouse
- Selling of merchandize
- Accounting for daily sale.
Manager
KLS Restaurant
01.2014 - 01.2015
- Leading front-of-house and back-of-house teams
- Handling team conflicts
- Streamlining operations
- Hiring and onboarding new employees
- Ensuring and measuring guest satisfaction
- Managing inventory
- Managing finances.
Mobile Banker
Greenline Financial Services
07.2013 - 11.2014
- Keep and maintain a healthy pipeline of potential clients
- Acquire new customers to be defined in KPIs
- Mobilize cheap deposits to be defined in KPIs
- Retain deposits mobilized to be defined in KPIs
- Collect deposits from customer's preferred location daily.
Education
Bachelor of Science - Information Technology
01.2021
Leadership, Entrepreneurship and Professional Training -
02.2017
Computer Training Programs - Web Design
12.2016
High School Diploma -
06.2013
Skills
- Leadership
- Team work
- Creative
- Critical Thinker
- Detail Oriented
- Graphic Design
- Microsoft Suit
Awards
AWARDS, 2017 Outstanding Contributor- Volunteer Christ Education Center (C.E.C) 2013 Outstanding of the year (Accountability) Greenline Financial Services
References
- Upon Request
Timeline
Customer Information Service (CIS) - Guaranty Trust Bank Plc Ghana (GT Bank)
07.2022 - Current
Data Verification Executive - DocuPro Limited
11.2021 - 06.2022
National Service Personnel - National Disaster Management Organization (NADMO)
08.2020 - 09.2021
Presiding Officer/ Exhibition Officer/ Data Entry Clerk - Electoral Commission of Ghana (EC)
06.2020 - 12.2020
Intern - ABSA Bank Ghana
01.2019 - 04.2020
Script Checker - West Africa Examination Council (WAEC)
08.2017 - 11.2018
Sales Personnel - Quainoo Lucky Stores
01.2015 - 01.2016
Manager - KLS Restaurant
01.2014 - 01.2015
Mobile Banker - Greenline Financial Services
07.2013 - 11.2014
Accra Institute of Technology (KNUST) - Bachelor of Science, Information Technology
Christ Educational Center - Leadership, Entrepreneurship and Professional Training,
All Tech Institute of Technology - Computer Training Programs, Web Design
Holy Trinity Cathedral Senior High School - High School Diploma,
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