Emmanuel Adjabeng
Tema
Summary
I am a highly skilled IT Technician with robust background in troubleshooting, software and hardware installation, and network support. Display strong abilities in problem-solving, customer service, and technical communication. Proven track record of enhancing system performance and reducing downtime across various work settings. Known for adapting quickly to new technologies and mastering innovative tools.
Overview
2
2
years of professional experience
Work History
IT Technician
Ebenezer Sagoe
Accra
12.2023 - 10.2024
- Participated in team meetings to discuss project status updates.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Resolved hardware issues including replacing parts as necessary.
- Provided recommendations on hardware purchases based on customer requirements.
- Configured routers, switches and wireless access points for LANs and WANs.
- Provided training sessions for end users on how to use various software programs.
- Assisted with the deployment of new applications and updates to existing applications.
- Provided technical support to users via telephone or remote access.
- Notified internal and external customers of impending changes and agreed outages to prevent unexpected service disruptions.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Answered user inquiries to resolve computer software or hardware operation problems.
IT Intern
Williams Takyi
Accra
07.2022 - 08.2022
- Provided feedback on changes needed in order to enhance existing applications or processes.
- Provided technical support to users with a variety of questions related to computer systems, software and hardware.
- Maintained inventory records of all hardware equipment used by the organization.
- Researched potential technology solutions that could improve efficiency within the organization.
- Resolved customer service issues related to IT systems in a timely manner.
- Provided technical support to end users on various software applications.
- Participated in planning meetings with other departments regarding future IT projects.
- Updated hardware, software, and security protections with latest standards.
- Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.
Education
Bachelor of Science - Information Technology
Central University
Miotso 11-2023
Skills
- Hardware installation
- Network configuration
- Technical support
- Software deployment
- System troubleshooting
- Customer service
- Hardware and software repair
- Hardware evaluations
Affiliations
- I coached a basketball team
- I'm currently playing basketball at a professional level, and I am currently on a team called Wildcat.
- I spend most of my leisure time at the beach reading a book, playing my guitar, training for basketball, or spending time with my little sister
Accomplishments
- The basketball team I was assigned to won the championship the last two years
References
References available upon request.
Timeline
IT Technician
Ebenezer Sagoe
12.2023 - 10.2024
IT Intern
Williams Takyi
07.2022 - 08.2022
Bachelor of Science - Information Technology
Central University