Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline

EMMANUEL ACQUAH

Accra

Summary

Engaging supervisor with 5+ years of experience. Seeking to serve employees and customers at any organization. At Letshego savings and loans, i trained and onboarded more than 30+ NSPs at a call center, handling accounts and recovery debts that translates to profit for the company.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Recovery Supervisor

LETSHEGO SAVINGS AND LOANS
08.2016 - Current
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines.
  • Onboarded,trained and supervised team in call center with 1000+ calls per day
  • Reconciliation of payments made by default customers
  • Monitor and evaluate calls of team members
  • Analyze the default data and make recommendations for manager

Recovery Officer

AFRICAN FINANCE BUSINESS(AFB) NOW LETSHEGO SAVINGS AND LOANS
05.2015 - 07.2016
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Collected payments by phone, set up wire transfers and initiated immediate plans for repayment.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Trained new team members on scripts, company services and collection strategies.

Claims Officer

Sekondi National Health Insurance
11.2012 - 05.2015
  • Followed up with customers on unresolved issues.
  • Receiving of claims and recording details
  • Analyzing and vetting of claims for payment
  • Recording of claims deductions
  • Preparing of payment advice

Education

Bachelor of Science - Economics & Mathematics - Statistics

Methodist University College, Accra

Skills

  • Problem Solving
  • Critical Thinking
  • Conflict resolution
  • Good communication
  • interpersonal skills
  • Time and Priority Management
  • Diversity and General Differences in the work place
  • Approachable and listens

Accomplishments

  • Achieved my targets monthly as a recovery officer and was promoted after a year to be a supervisor due to my performance

Certification


  • Certified Credit Administrator (MSME's), National Banking College - 10th Feb - 14th Feb,2020

Languages

English
Advanced (C1)
Fante
Advanced (C1)

Timeline

Recovery Supervisor - LETSHEGO SAVINGS AND LOANS
08.2016 - Current
Recovery Officer - AFRICAN FINANCE BUSINESS(AFB) NOW LETSHEGO SAVINGS AND LOANS
05.2015 - 07.2016
Claims Officer - Sekondi National Health Insurance
11.2012 - 05.2015
Methodist University College - Bachelor of Science, Economics & Mathematics - Statistics

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EMMANUEL ACQUAH