Emma Afari-Bampo
Flight Operations manager
Accra,AA
Summary
Detail-oriented Flight Operations Manager with Africa World Airlines, skilled in auditing, safety risk management and collaborative team management. Successfully developed training programs and conducted comprehensive audits, enhancing compliance and operational efficiency. Proven expertise in data reporting and quality assurance, driving continuous improvement in flight operations control and ensuring adherence to regulatory standards.
Overview
10
10
years of professional experience
Work History
Flight Operations Manager
Africa World Airlines
01.2024 - Current
Develops training programs for flight operations staff to ensure team proficiency in flight dispatch procedures in compliance with Civil Aviation directives.
Conducts risk assessments for flight operations control, identifying potential hazards and developing mitigation strategies to ensure operational safety and minimize disruptions.
Regularly audits flight operations control procedures to ensure compliance with safety standards and identifying areas for improvement and reducing operational errors.
Manages and analyzes operational control data, generating detailed reports on time performance to Senior Management through weekly, monthly, quarterly, biannual and annual reports.
Monitors flight operations metrics on diversions due to weather to track efficiency and implement corrective actions as needed.
Quality Auditor and Standards
Africa World Airlines
08.2015 - Current
Generates standard operating procedures manual for Flight Dispatch
Preparing Flight Dispatch and partaking in GCAA inspections and IOSA
audits.
Management of Flight Dispatchers training records and operational library
Organized and Audited AWA Subcontractors and Service Providers
Compiled and Created Audit checklists that reflects CAA directives, IOSA ISARP and AWA policies.
Participated in conducting Quality, Safety and Security Audits in the operational areas that include engineering and maintenance, flight operations, ground operations, cabin operations, cargo operations and security.
Flight Operations Supervisor
Africa World Airlines
01.2017 - 12.2023
- Coordinated daily flight operations to ensure compliance with regulatory standards.
- Oversaw crew scheduling and resource allocation for efficient flight management.
- Implemented safety protocols and conducted regular safety audits for operational excellence.
- Analyzed operational data to identify trends and improve efficiency in flight processes.
Education
Bachelor of Science - Business Computing And Information System
University of Central Lancanshire
United Kingdom12-2018
Airman Certified Flight Dispatcher, Dip Cert - Flight Dispatch
Ghana Civil Aviation Training Academy (GATA),
Accra, Ghana08-2016
Advance Diploma - Computer Science
Intercom Programming And Manufacturing Co (IPMC)
Accra12-2011
Diploma - Computational Science
Intercom Programming And Manufacturing Co (IPMC)
Acc12-2010
Skills
- Collaborative team management
- Quality assurance implementation
- Operations control process oversight
- Operational decision-making
- Regulatory & Compliance Knowledge
- Audit & Monitoring Expertise
- Data Analysis & Reporting
- Safety Risk Management
- Training & Professional Development
AVIATION TRAININGS AND QUALIFICATIONS
● ICAO Training Instructor Course; September 2025 ICAO Training, Lagos, Nigeria
● IATA Train the Trainer: July 2025. IATA
● Instructional Techniques: August 2019 IATA Training, Accra, Ghana
● SMS Train the Trainer: May 2018: IATA Training, Accra, Ghana
● Developing an Effective Safety Culture: 2018 IATA Training, Accra, Ghana
● Root Cause Analysis: 2018 IATA Training, Accra, Ghana
● Aviation Internal Auditor: 2018 IATA Training, Accra, Ghana
● Safety Performance Indicators: 2018 IATA Training, Accra, Ghana
● SMS Implementation and Control: 2017 IATA Training, Accra, Ghana
● Quality Management System (QMS): 2015 IATA Training, Accra, Ghana
REFERENCE
Education
Dermot Finnigan
NCC Education Ltd,
The Towers, Towers Business Park
Wilmslow Road, Didsbury
Manchester M20 2EZ, UK
Tel: +44 (0)1614386209
Email: dermot.finnigan@nccedu.com
IPMC
Admin
Technology Centre, Kwame Nkrumah Circle.
PO Box AN7617,
Accra-North, Ghana (West Africa)
Tel: +233 (0) 243 511 080
Tel: +233 (0) 243 585 802
Email: nccedub@ipmcghana.com
GCAA Training Academy
Private Mail Bag
Kotoka International Airport
Accra, Greater Accra Region Ghana
Tel: +233 (0) 302 77 3927
Professional
Captain Ivan Nartey
Head of Flight Operations
Africa World Airlines Ltd
Ground Floor SSNIT Emporium, Airport City,
Airport, Accra, Ghana
Tel: +233 (0) 544 342 304
Email: ivan.nartey@flyafricaworld.com
Andrew Asante-Amankwaa
Head of Safety
Africa World Airlines Ltd
Ground Floor SSNIT Emporium, Airport City,
Airport, Accra, Ghana
Tel: +233 243 346 691
Email: andrew.asante-amankwa@flyafricaworld.com
Timeline
Flight Operations Manager
Africa World Airlines
01.2024 - Current
Flight Operations Supervisor
Africa World Airlines
01.2017 - 12.2023
Quality Auditor and Standards
Africa World Airlines
08.2015 - Current
Bachelor of Science - Business Computing And Information System
University of Central Lancanshire
Airman Certified Flight Dispatcher, Dip Cert - Flight Dispatch
Ghana Civil Aviation Training Academy (GATA),
Advance Diploma - Computer Science
Intercom Programming And Manufacturing Co (IPMC)
Diploma - Computational Science
Intercom Programming And Manufacturing Co (IPMC)
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