Emily Allotei-Noah
Accra
Summary
Dynamic leader with a proven track record at Bank of Africa Ghana, excelling in customer service and team building. Expert in problem-solving and multitasking, significantly improving service quality and customer satisfaction. Skilled in fostering collaboration and promoting a positive work environment, adept at addressing complex challenges and driving operational excellence.
Overview
2012
2012
years of professional experience
Work History
Customer Service Supervisor
Zenith Bank Ghana Limited
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Teller
Bank of Africa Ghana
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Human Resource Officer
Bank of Africa Ghana
11.2010 - 08.2011
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Managed employee benefits programs, ensuring timely enrollment and accurate recordkeeping.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
Education
Bachelor Of Arts - Economics And Sociology
University of Ghana
Legon, Accra05.2010
SSSCE - Business
Wesley Girls' High School
Cape Coast 08.2005
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
Timeline
Human Resource Officer
Bank of Africa Ghana
11.2010 - 08.2011
Customer Service Supervisor
Zenith Bank Ghana Limited
Teller
Bank of Africa Ghana
Bachelor Of Arts - Economics And Sociology
University of Ghana
SSSCE - Business
Wesley Girls' High School
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