Reading
Customer Interaction
Social Activities
Emerald Marian Atta-Eyison
Racecourse
Summary
Detail-oriented and customer-focused professional with proven experience in customer service, front-desk operations, reservations, and administrative duties within travel and corporate environments. Equipped with strong interpersonal, problem-solving, and communication skills, and proficient in MS Office Suite, especially Excel. Committed to delivering high-quality customer experiences and ensuring smooth operational processes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Student Success Manager
OpenLabs Ghana
06.2021 - 03.2022
- Delivered high-quality front-desk customer service by addressing inquiries and providing detailed information on courses and processes.
- Managed student registration, monitored progression, and handled internship placements.
- Ensured prompt issue resolution and maintained operational efficiency.
National Service Person
Driver and Vehicle Licensing Authority
09.2019 - 10.2020
- Assisted the premium service department in scheduling appointments and handling customer relations.
- Supported the Regional Administrator with administrative duties including answering and transferring calls.
- Maintained service records and reports, and managed customer inquiries.
Front Desk Intern
Novaland Travel and Tours
07.2018 - 08.2018
- Handled walk-in and phone enquiries with professionalism.
- Scheduled appointments and managed the customer flow within the office.
- Provided support for ticketing, travel bookings, and customer complaints.
Education
Bachelor of Technology - Tourism
Takoradi Technical University
01.2019
HND - Tourism Management
Takoradi Technical University
01.2019
WASSCE - General Arts
Fijai Senior High School
01.2014
Skills
- Strong customer service capabilities
- Excellent verbal and written communication skills
- Proficient in MS Office Suite (Excel, Word)
- Ability to handle customer inquiries and complaints
- Strong organizational and time management skills
- Sales and upselling orientation
Certification
Basic French Certificate, Institut National Polytechnique Félix Houphouët Boigny
Interests
Hobbies and Interests
- Reading
- Customer Interaction
- Social Activities
Timeline
Student Success Manager
OpenLabs Ghana
06.2021 - 03.2022
National Service Person
Driver and Vehicle Licensing Authority
09.2019 - 10.2020
Front Desk Intern
Novaland Travel and Tours
07.2018 - 08.2018
HND - Tourism Management
Takoradi Technical University
WASSCE - General Arts
Fijai Senior High School
Bachelor of Technology - Tourism
Takoradi Technical University
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