Summary
Work History
Education
Skills
Languages
Timeline
References
Hobbies and Interests
Training
PERSONAL QUALITIES
Generic

Emelia Afful

Accra

Summary

Seeking a responsible post with a growing opportunity in a reputed organization where I can utilize my skills. Seeking an opportunity to work in a world class institution to contribute to its success. To explore avenues that can tab my immense knowledge and experience as an all-round employee. Accomplish my dream of joining one of the finest institution as a team player and sharing in their vision.

Skilled at customer request handling. Good oral communication and writing skills, and excellent inter relationship. Coordinating with vendors for file storage and retrieval. Updating of repayment instruments in the system. Processing of files.

Work History

National Service

Ghana Export Promotion Authority
09.2018
  • Recording all transactions involving receipts, transfer and disposal of public funds and property
  • Prepare reports and schedules on Non-Tax Revenue/Internally generated funds daily
  • Reconciliation of all transactions
  • Sorting and Filing
  • Writing of Payment Voucher

Customer Service Officer

UT Bank
09.2011
  • Opening of Accounts
  • Cheque book and ATM custodian
  • Attending to customer complaints
  • Attending to investors and providing advice where imperative
  • Enrolling customers on E-zwich Accounts
  • As part of the responsibility above, I also had the chance to undergo a constructive training to serve as a teller and back office staff.

Enquiries Desk

Unique Trust Financial Service
08.2003
  • Attending to client’s complaints and giving needed information to them
  • Facilitated Human Resource responsibilities at the branch
  • Handling of petty cash at the branch

Education

BSC - Business Administration (Banking & Financing)

Methodist University College
01.2011

Advance Business Certificate Examination - Business Management

01.2008

NACVET Diploma - Senior Stenographer

01.2003

General Arts - SHS

Abetifi Presbyterian Senior High School
01.1996

Basic Education - undefined

Bishop Junior High School
01.1993

Skills

  • Loyalty & Customer Acquisition
  • Clients/Public Relation
  • Customer Relationship Management
  • Competent and consistency in leading teams or group of people

Languages

English
Twi

Timeline

National Service

Ghana Export Promotion Authority
09.2018

Customer Service Officer

UT Bank
09.2011

Enquiries Desk

Unique Trust Financial Service
08.2003

Advance Business Certificate Examination - Business Management

NACVET Diploma - Senior Stenographer

General Arts - SHS

Abetifi Presbyterian Senior High School

Basic Education - undefined

Bishop Junior High School

BSC - Business Administration (Banking & Financing)

Methodist University College

References

Farid, Zachari, (+233) 020253399, Commercial Bank

Hobbies and Interests

Reading, Watching Movies

Training

  • Communication Skills (2013)
  • Essential Customer Service Skills (2011)
  • Fraud Awareness (2010)

PERSONAL QUALITIES

  • Excellent communication skills both written and verbal
  • Remarkable patience with reliability and responsibility
  • Ability to relate healthily with both colleagues and customers
Emelia Afful