Summary
Overview
Work History
Education
Skills
Assigned Additional Duties
Projects
Technical Skills
Trainings And Seminars
Certification
Personal Information
References
Timeline
Generic

Elvis WETTEY

Accra

Summary

A certified ITIL, AGILE and PRINCE2 Practitioner with over 15 years’ experience in Application Support and Development as well as Project Delivery. Hands-on experience and working with customers to solve application issues. Team-oriented professional who works effectively with all levels of employees in a cross-functional environment.

Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management. People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Team Lead, Core Banking Engineering

Eprocess International
02.2024 - Current
  • Manage a team of customer-facing application engineers.
  • Provide guidance, mentorship and direction for team members.
  • Oversee, coordinate and manage all technical activities of the team.
  • Drive and oversee the performance management process, enabling individual growth of team members.
  • Perform administrative tasks related to the team, monitor and balance work loads, and report on team performance.
  • Develop and maintain technical and business processes in Application Engineering.
  • Work closely with Customer-Facing Engineers to provide additional services to our partners.

Application Delivery Officer, Core Banking Engineering

Eprocess International
07.2021 - 01.2024
  • Coordinate and Implement Flexcube Application and configuration changes to ensure optimal performance.
  • Coordinate root-cause investigations of problems and applying fixes to resolve all such problems.
  • Lead the team to create Test Scripts for changes and upgrades on the Core Banking Applications and Middleware in line with business requirements.

Senior Supervisor, Cards & Digital Services

Eprocess International S.A
Accra
07.2019 - 06.2021
  • Support Card Projects and ensure end to end UAT is fully completed.
  • Daily routine of Card Operations and Support.
  • Facilitate root-cause investigations of problems affecting card and E-Banking products and manage the implementation of corrective and preventative measures.
  • Responsible for the configuration of all e-channel terminals on the CBA.
  • Provide support for ATM, POS and Web Acquiring.
  • Work with team members to create test Scripts for changes and upgrades on the CBA and interfaces in line with business requirements for e-channel transactions.

Head, Core Banking and Interfaces Engineering

Eprocess International S.A
12.2017 - 06.2019
  • Develop standards for administration of the CBA platforms.
  • Develop standards for interfacing with the CBA.
  • Create test scripts as per workflow and business requirements.
  • Ensure full stability and agility of application interface platforms.
  • Ad-hoc development of routines to improve processes.
  • Take an active role in planned technology events.
  • Liaise with external technology vendors to coordinate changes and resolve problems.
  • Perform detailed technical reviews on new projects, working closely with Commercial and Project Managers to ensure smooth and timely transition into operational mode.
  • Manage the setup of consumer applications.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Digital & Core Banking Application Engineer

EProcess International S. A.
07.2016 - 11.2017
  • Troubleshoot, analyse and implement solutions for issue resolution.
  • Providing setup of applications and training to all users.
  • Providing support for the successful deployment of multiple Group’s Consumer Bank Initiatives.
  • Management of Team’s Knowledge Library.
  • Level 3 support in the Core Banking Applications.
  • Administration of the FLEXML Interfaces.

Team Lead, CBA Support Office

EProcess International S. A.
07.2010 - 06.2016
  • Provide support on FLEXCUBE Host application to Ecobank affiliates.
  • Provide support on FlexBranch application to all Ecobank affiliates.
  • UAT and Quality Assurance.
  • Flexcube End of Cycle Processing.
  • Deployed specially designed test scripts – Retrieved system metrics, gathered statistics and ran analysis to identify system issues.
  • Provided constant technical support for applications to ensure optimal durability and reliability.
  • Investigated and resolved technical operational issues of the applications.
  • Installation and Management of CITRIX Application platform.
  • Performed software application and disaster recovery testing, ensuring business First level Database support for all affiliates.

Team Lead, Process Support

Ecobank Togo Limited
08.2009 - 01.2010
  • Training and supervising FLEXCUBE EOC processing.
  • Monitoring the CBA system to ensure maximum up-time and functioning.
  • Providing General IT support to End Users.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.

Internship & National Service

eProcess international S.A
09.2008 - 09.2008
  • General Overview and Training on the Core Banking Application (FLEXCUBE).
  • Training on Unix Server Management, Process management, Oracle Database architecture, FLEXCUBE Host/Branch Server architecture, Process flow in FLEXCUBE.

Education

BSc. Physical Sciences - Mathematics & Statistics

University of Cape Coast
Ghana
08-2008

Senior High School Certificate - Sciences

St. Thomas Aquinas Senior High School
Accra
12-2000

Skills

  • Technical support
  • Root cause analysis
  • Process improvement
  • Team leadership
  • Performance management
  • Data analysis
  • Application engineering
  • Customer engagement
  • Oracle Database
  • Time management

Assigned Additional Duties

  • Acting Technology Head, Ecobank Malawi Limited, 02/01/16, 03/31/16
  • Acting Deputy Technology Head, Ecobank Tanzania Limited, 12/01/14, 03/31/15
  • Acting Technology Head, Ecobank Zambia Limited, 08/01/13, 11/30/13

Projects

FLEXCUBE 7.2 MIGRATION, This was a project initiated by the Group Executive to migrate all Ecobank affiliates onto Flexcube 7.2 core banking application., A team coordinator for major technical support such as Server and Database management to ensure work package delivery within timeline. 

WINDOWS 7 UPGRADE, This was a project initiated to upgrade all work PCs to windows 7., A lead project coordinator for Ecobank Zambia, making sure the whole affiliate was operational on the new Operating System within timeline. 

DISASTER RECOVERY DATA CENTER SETUP, This project was to establish a Data Center for disaster recovery., A team coordinator for the core banking application setups and other related (non-core banking application) deliverables.

Technical Skills

  • Oracle Database
  • Unix / Linux Administration
  • Weblogic Administration
  • PL/SQL
  • FCUBS 12/14

Trainings And Seminars

  • 11/01/20, Agile PM Foundation
  • 02/01/19, Oracle FLEXCUBE Universal Banking Solution v12
  • 08/01/17, ISTQB (Software Testing & Quality Assurance)
  • 11/01/16, MySQL Administration.
  • 05/01/16, CITRIX XENAPP DEPLOYMENT: managing app and Desktop solutions with Citrix XenApp and Xendesktop 7.6
  • 10/01/14, LINUX
  • 05/01/10, Advance FLEXCUBE v7.2 Setup and ITIL Training.
  • 01/01/09, Introduction to Oracle Database, SQL Language and UNIX System Administration.

Certification

  • Agile Foundation - Scrum & Kanban (Jun 2022)
  • Agile PM Foundation (Nov 2020)
  • PRINCE2 Practitioner (Dec 2017)
  • ITIL V3 - Design, Operation & Transition (Jun 2017)
  • ITIL Foundation (Oct 2015)
  • Project Management Professional (May 2013)
  • PRINCE2 Foundation (Apr 2013)

Personal Information

Date of Birth: 07/10/82

References

This will be provided upon request.

Timeline

Team Lead, Core Banking Engineering

Eprocess International
02.2024 - Current

Application Delivery Officer, Core Banking Engineering

Eprocess International
07.2021 - 01.2024

Senior Supervisor, Cards & Digital Services

Eprocess International S.A
07.2019 - 06.2021

Head, Core Banking and Interfaces Engineering

Eprocess International S.A
12.2017 - 06.2019

Digital & Core Banking Application Engineer

EProcess International S. A.
07.2016 - 11.2017

Team Lead, CBA Support Office

EProcess International S. A.
07.2010 - 06.2016

Team Lead, Process Support

Ecobank Togo Limited
08.2009 - 01.2010

Internship & National Service

eProcess international S.A
09.2008 - 09.2008

BSc. Physical Sciences - Mathematics & Statistics

University of Cape Coast

Senior High School Certificate - Sciences

St. Thomas Aquinas Senior High School

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Elvis WETTEY