Elvis Darkwa Frimpong
Summary
Results-driven professional provides customers with tailored solutions to meet their needs. Successfully establishes relationships with customers and delivers quality service. An agile individual with excellent communication and customer service skills. Efficient and precise with a commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization, and data organization for enhanced productivity. Talented Manager with expert team leadership, planning, and organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and a results-driven approach. Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
Work History
Manager
West Bridge Aluminium Limited Company
2024.01 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Life Insurance Agent
Enterprise Life Insurance
2022.12 - 2024.01
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry
- Crafted clear, informative reports to explain life insurance policy features and benefits
- Attended continuing education courses and workshops to gain additional insurance industry knowledge
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs
- Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions
- Enhanced brand reputation by consistently providing exceptional customer service and fostering positive relationships with clients
- Assisted clients in navigating complex claims processes, ensuring timely payouts and minimal stress during difficult times.
Manager
Universal Ice Mineral Water
2023.06 - 2023.12
- Managed and motivated employees to be productive and engaged in work
- Maintained a professional, organized, and safe environment for employees and patrons
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Maximized performance by monitoring daily activities and mentoring team members
- Onboarded new employees with training and new hire documentation.
Data Entry Clerk on MRW
National Identification Authority
2018.09 - 2020.10
- Completed data entry tasks with accuracy and efficiency
- Followed established procedures to enter and process data correctly
- Organized, sorted, and checked input data against original documents
- Scanned documents and saved in database to keep records of essential organizational information
- Verified accuracy of data entered into system to produce error-free reports.
Examination Supervisor
Ahmed Uwaisi Islamic Basic School
2009.09 - 2018.09
- Monitored student progress throughout the academic year, recommending appropriate support services when necessary
- Enhanced student preparation for exams by providing comprehensive study materials and guidance
- Provided constructive feedback on test performance, enabling students to identify areas for improvement
- Implemented effective communication strategies with stakeholders regarding upcoming examinations and result announcements.
Subject Teacher
Ahmed Uwaisi Islamic Basic School
2007.09 - 2018.06
- Supported students in developing social skills through structured activities and positive reinforcement techniques
- Ensured alignment between lesson objectives, instructional materials, and assessments through careful planning and ongoing review of curriculum materials
- Documented attendance, assignments, grades, and participation for over 150 students.
English and Social Studies Teacher
Nasurideen Islamic JHS
2007.09 - 2007.09
- Collaborated with colleagues to develop interdisciplinary lesson plans that connected social studies content to other subject areas
- Improved student comprehension by utilizing diverse teaching methods and materials tailored to individual learning styles
- Developed a positive classroom environment by fostering open communication, respect, and collaboration among students
- Created lesson plans and made adjustments based on overall class performance throughout the year.
Sport Instructor
Nasurideen Islamic JHS
2007.09 - 2007.09
- Fostered a positive, supportive team atmosphere by organizing team-building activities and maintaining open lines of communication between players and coaching staff
- Boosted player confidence and motivation with consistent encouragement and constructive feedback.
Class Teacher
Nasurideen Islamic JHS
2007.09 - 2007.09
- Supported students in developing social skills through structured activities and positive reinforcement techniques
- Evaluated student progress regularly, adjusting instruction to meet individual needs and ensuring mastery of concepts
- Participated in ongoing professional development, staying current with best practices in education and bringing fresh ideas to the classroom.
Subject Teacher
Akwatia Islamic JHS
2005.09 - 2007.08
Sports Coordinator
Akwatia Islamic JHS
2005.09 - 2007.08
- Coordinated sports events successfully, ensuring timely scheduling, venue preparation, and equipment availability
- Cultivated a strong community presence for the sports program by actively engaging with local schools, clubs, and organizations
- Boosted team morale and cohesion through the organization of team-building activities and events
- Ensured compliance with league regulations and safety protocols by diligently reviewing rules and guidelines.
Class Teacher
Breku D/A Basic School
2002.09 - 2005.08
- Supported students in developing social skills through structured activities and positive reinforcement techniques
- Evaluated student progress regularly, adjusting instruction to meet individual needs and ensuring mastery of concepts
- Participated in ongoing professional development, staying current with best practices in education and bringing fresh ideas to the classroom.
Assistant Head Teacher
Breku D/A Basic School
2002.09 - 2005.08
- Mentored junior staff members, providing guidance and support to develop their skills and knowledge
- Established clear performance expectations for team members, providing constructive feedback and promoting professional development opportunities
- Liaised with external stakeholders such as suppliers or partners where necessary to maintain productive relationships.
Education
Professional Diploma in System Engineering -
IPMC
Kumasi, Ghana09.2013
Bachelor of Arts in Education -
Cape Coast University
Cape Coast, Ghana10.2010
Teacher's Certificate 'A' (3-Year Post Secondary) -
Presbyterian College of Education
07.2002
West African Senior Secondary School Certificate in General Arts -
Asamankese Senior High School
12.1997
Skills
- Negotiation Tactics
- In-depth product knowledge
- Building Relationships
- Client Service
- Client Account Management
- Lead prospecting
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
Accomplishments
- Supervised a team of 130 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Twi
English
Ga
Guan
Timeline
Manager
West Bridge Aluminium Limited Company
2024.01 - Current
Manager
Universal Ice Mineral Water
2023.06 - 2023.12
Life Insurance Agent
Enterprise Life Insurance
2022.12 - 2024.01
Data Entry Clerk on MRW
National Identification Authority
2018.09 - 2020.10
Examination Supervisor
Ahmed Uwaisi Islamic Basic School
2009.09 - 2018.09
Subject Teacher
Ahmed Uwaisi Islamic Basic School
2007.09 - 2018.06
English and Social Studies Teacher
Nasurideen Islamic JHS
2007.09 - 2007.09
Sport Instructor
Nasurideen Islamic JHS
2007.09 - 2007.09
Class Teacher
Nasurideen Islamic JHS
2007.09 - 2007.09
Subject Teacher
Akwatia Islamic JHS
2005.09 - 2007.08
Sports Coordinator
Akwatia Islamic JHS
2005.09 - 2007.08
Class Teacher
Breku D/A Basic School
2002.09 - 2005.08
Assistant Head Teacher
Breku D/A Basic School
2002.09 - 2005.08
Professional Diploma in System Engineering -
IPMC
Bachelor of Arts in Education -
Cape Coast University
Teacher's Certificate 'A' (3-Year Post Secondary) -
Presbyterian College of Education
West African Senior Secondary School Certificate in General Arts -
Asamankese Senior High School
Similar Profiles
Ankur Sarkar SarkarAnkur Sarkar Sarkar
Assistant Manager at Bharat Aluminium Company LimitedAssistant Manager at Bharat Aluminium Company Limited
Mathew BabuMathew Babu
Safety Team Lead at Bharat Aluminium Company LimitedSafety Team Lead at Bharat Aluminium Company Limited
Sidharth TulsiyanSidharth Tulsiyan
Finance Intern at National Aluminium Company LimitedFinance Intern at National Aluminium Company Limited