Hi, I’m
ELVIS BOAHEN
KASOA, GHANA
Summary
As a proven leader in operational efficiency and team leadership, I significantly enhanced SOP clarity and compliance at PAK Microfinance Company Limited. Skilled in budget management and operations management, I drove revenue growth and reduced financial discrepancies, fostering a culture of continuous improvement and organizational efficiency.
Overview
14
years of professional experience
Work History
PAK MICROFINANCE COMPANY LIMITED
OPERATION OFFICER
07.2014 - Current
Job overview
- Updated and published standard operating procedures (SOPs) using stakeholder, customer, and employee input and feedback, resulting in clearer and more useful instructions for users.
- Contributed to business development efforts to drive revenue and meet corporate objectives.
- I oversaw financial reporting, ensuring accuracy and compliance with regulatory requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty, and increase product and service sales.
- Implemented processes that simplified procedures and reduced average processing time.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggest improvements.
FBN BANK
TELLER
01.2010 - 04.2014
Job overview
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Education
CENTRAL UNIVERSITY COLLEGEACCRA
Bachelor of Arts from THEOLOGY
02.2021
UNIVERSITY OF CAPE COASTCAPE COAST
Bachelor of Arts from Business Management
09.2016
Skills
- Operational Efficiency
- Employee performance
- Resource Management
- Organizational Efficiency
- Continuous Improvement
- Budget Management
- Budget Development
- Business Administration
- Team Leadership
- Operations Management
- Asset Management
- Management
Accomplishments
- Resolved the product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of ten (10) staff members.
Languages
English
Advanced (C1)
Timeline
OPERATION OFFICER
PAK MICROFINANCE COMPANY LIMITED
07.2014 - Current
TELLER
FBN BANK
01.2010 - 04.2014
CENTRAL UNIVERSITY COLLEGE
Bachelor of Arts from THEOLOGY
UNIVERSITY OF CAPE COAST
Bachelor of Arts from Business Management
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