Hi, I’m
ELVIS BOAHEN
KASOA, GHANA
Summary
As a proven leader in operational efficiency and team leadership, I significantly enhanced SOP clarity and compliance at PAK Microfinance Company Limited. Skilled in budget management and operations management, I drove revenue growth and reduced financial discrepancies, fostering a culture of continuous improvement and organizational efficiency.
Overview
14
years of professional experience
Work History
PAK MICROFINANCE COMPANY LIMITED
OPERATION OFFICER
2014.07 - Current (10 years & 2 months)
Job overview
- Updated and published standard operating procedures (SOPs) using stakeholder, customer, and employee input and feedback, resulting in clearer and more useful instructions for users.
- Contributed to business development efforts to drive revenue and meet corporate objectives.
- I oversaw financial reporting, ensuring accuracy and compliance with regulatory requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty, and increase product and service sales.
- Implemented processes that simplified procedures and reduced average processing time.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggest improvements.
FBN BANK
TELLER
2010.01 - 2014.04 (4 years & 3 months)
Job overview
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Education
CENTRAL UNIVERSITY COLLEGE , ACCRA
Bachelor of Arts from THEOLOGY
02.2021
UNIVERSITY OF CAPE COAST , CAPE COAST
Bachelor of Arts from Business Management
09.2016
Skills
- Operational Efficiency
- Employee performance
- Resource Management
- Organizational Efficiency
- Continuous Improvement
- Budget Management
- Budget Development
- Business Administration
- Team Leadership
- Operations Management
- Asset Management
- Management
Accomplishments
- Resolved the product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of ten (10) staff members.
Languages
English
Advanced (C1)
Timeline
OPERATION OFFICER
PAK MICROFINANCE COMPANY LIMITED
2014.07 - Current (10 years & 2 months)
TELLER
FBN BANK
2010.01 - 2014.04 (4 years & 3 months)
CENTRAL UNIVERSITY COLLEGE
Bachelor of Arts from THEOLOGY
UNIVERSITY OF CAPE COAST
Bachelor of Arts from Business Management
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