Elorm Quarshie

• Delivered excellent customer service at all times.
• Greets and welcomes guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office. Answer, screen, and forward incoming phone calls in a timely and polite manner.
• Provide basic and accurate information in person and via phone/email. Received, sorted, and distributed daily mail.
• Maintained office security by following safety procedures and controlling access via the reception desk.
• Take minutes during official staff meetings
• I coordinate appointments while giving priority to delicate matters
• Occasionally accompanied field officers to support with fieldwork
• Assisted my supervisor in arranging flight bookings.
• Performing other duties as requested by my supervisor.

• Assisted with typing cover letters for government employees affected by salary delays, which were pending to be forwarded to headquarters in Accra for further processing
  • Helped prepare the minutes of meetings.
  • Fostered strong client relationships with clear communication methods.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively

• Communicated ideas clearly and concisely, both in writing and speaking, ensuring effective collaboration and understanding among team members.
• Improved the filing system, organizing documents to increase office efficiency and make information retrieval quicker and easier.
• Managed multiple tasks efficiently, prioritizing deadlines and ensuring quality results.

• Organized documents by carefully separating mixed English and French materials.
• Demonstrated critical time management and organizational skills balancing studies alongside work.
• Worked productively with team members to achieve common goals.

• Actively sought feedback from colleagues and supervisors, using it to continuously improve performance and contribute to team success.
• Managed confidential documents with care, ensuring proper safekeeping and strict adherence to privacy and compliance standards.
• Provided backup reception coverage, greeting visitors with professionalism to ensure a positive first impression of the company.