Elorm Aku Agbai

Social Media Content Creator
• Developed engaging content tailored for Instagram platform to enhance brand visibility and engagement.

Graphic Design and Content Creator
• Produced visually appealing graphics and compelling content using Canva for Instagram, website, and Google platforms to drive audience interaction and brand recognition.

Video Editor
• Edited captivating video content using CapCut for various social media platforms to maximize audience engagement and brand promotion.

Social Media Analyst
• Utilized Instagram and Facebook insights to analyze and evaluate performance metrics, facilitating informed decision-making and optimization strategies.

Facebook Ads Manager
• Strategized, executed, and monitored ad campaigns on Facebook, implementing adjustments to achieve key performance indicators (KPIs) and improve return on ad spend (ROAS).

E-commerce and Website Manager

• Built Shopify Online Store

• Set pricing structures according to market analytics and emerging trends.
• Managed CSV creation for product uploads on Shopify, monitored website traffic and insights.

• Coordinated order fulfillment, processed customer refunds, and maintained website and collection pages for optimal performance.

Customer Care Person
• Provided responsive and effective customer care services via Instagram, WhatsApp, and Facebook platforms, ensuring customer satisfaction and brand loyalty.

Online Advertising and SEO Campaign Manager
• Orchestrated Google Ads campaigns and executed SEO campaigns on Google Analytics 4 (GA4) to enhance online visibility, drive traffic, and improve search engine rankings for enhanced brand exposure and conversion rates.

• Communicate with clients, gathering necessary documents and information to begin building a case
• Conduct all initial research and provide information to the Lawyers
• Manage all administrative responsibilities in the legal office
• Draft the first copy of legal documents
• Communicate with Bailiffs to confirm service of legal documents and manage dates thereafter
• Organize and store all legal documents in a confidential file.

• Handling customers over the phone
• Responding to customer enquiries & complaints
• Manage customer accounts
• Interpreting customer data to solve customer problems
• Escalate technical issues to technical team.