Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ELOM OSEI-BONSU

Accra

Summary

A focused manager with a noteworthy background in the Hospitality sector and business development for more than 10 years. A committed individual with experience in Meetings and Events, Marketing Management, and Customer Service (guest relations),I am a meticulous leader looking to use passion, expertise, focus and skill to advance in this prestigious organization.

Overview

16
16
years of professional experience

Work History

Etiquette Consultant

Freelance
01.2022 - Current
  • Provide etiquette training for children and adults, as a freelance and Passion Project.

Sales and Marketing Manager

AMENUVEVE LODGE
02.2020 - Current
  • Maintain professional relationships with existing guests, upselling where possible to encourage repeat business
  • Communicate with potential leads via phone calls, cold emails and in person, providing information about the Lodge
  • Monitor and adjust pricing strategies based on market demand and season to optimize revenue
  • Promote the Lodge locally to encourage events bookings such as wedding and funeral receptions
  • Work closely with operations to ensure that guest experience aligns with promises marketed and creating a seamless guest satisfaction.

Operations Manager

Khaphuies’ Kitchen
05.2018 - 01.2020
  • Oversee daily operations ie managing the day to day activities of the catering company
  • I ensured that all food products met the company’s quality standards
  • I was also responsible for vendor management to maintain relationships with suppliers and negotiate contracts to secure quality ingredients and equipment at best prices
  • I was responsible for Staff Management, recruit, train, schedule and supervise kitchen staff, event staff and delivery personnel
  • I was also in charge of customer service, addressing client concerns or issues, ensuring high levels of customer satisfaction and handling complaints in a timely manner.

BUSINESS DEVELOPMENT MANAGER

EMPIRE EVENTS LTD
02.2017 - 04.2018
  • To actively seek business opportunities for the company
  • Supervising business leads and prospective client meetings
  • Responsibility of drafting business and marketing plans for the year and executing it successfully
  • Building relationship with our prospective clients to ensure continued business
  • Was part of the Organizing and Marketing team of the successful Ghana Meets Naija Concert in 2017.

BUSINESS DEVELOPMENT OFFICER

TRANSATLANTIC CATERING
07.2015 - 01.2017
  • Take responsibility for specific marketing campaigns and projects within and outside the department
  • To actively seek opportunities for the development of business opportunities which will culminate into recruitment and retention of customers
  • Support the development of marketing and business development function
  • Negotiating the terms of agreement and closing deals.

EVENTS EXECUTIVE

MEETINGS & MOVENPICK HOTEL
05.2014 - 02.2015
  • Responsible for enquiries and follow-ups, reservations cancellations and finalizing details for events
  • Coordinating the events and kitchen to ensure events goes on smoothly
  • Ensure smooth correspondence between the client and the Hotel
  • Ensuring that billings and reconciliations of bills are done smoothly by the end of events.

CONFERENCE & BANQUETING SALES EXEC.

ALISA HOTEL
01.2014 - 04.2014
  • Managing key accounts and special request which got to do with our C&B clients
  • Collating customer feedback and handling customer complaints
  • Building database of guests and periodic follow-ups
  • Ensuring all special packages are handled efficiently.

REVENUE

EXECUTIVE - -ALISA HOTEL
05.2013 - 12.2013
  • In charge of maximizing room revenue on a daily, monthly and daily basis
  • Apply newer approaches which directly affect how many rooms the hotel sells
  • Apply rates at different times through constant assessment of the market
  • Assisting internal clients ie The Sales and Marketing, Food and Beverages and allied departments on how to strategically promote and position the hotel to benefit from higher rates and revenues.

SALES AND MARKETING EXECUTIVE

ALISA HOTEL
07.2012 - 04.2013
  • In charge of Administrative management of the department
  • Manage our Social networking opportunities to facilitate sales and increase brand awareness
  • Manage our Special Clients (Top Clients) to make sure they are satisfied with services we render them and also keep constant communication with them to assist them anytime the need arises
  • Assisting with promotional events
  • Supporting Sales and Marketing Manager in all aspects of her work
  • Maintain accurate up-to-date sales pipeline and forecast
  • Follow-up sales leads.

BANQUETING SALES EXECUTIVE

ALISA HOTEL
10.2011 - 06.2012
  • Assisting the department manager with effective running of the department
  • Providing high quality customer service and maximizing sales
  • Ensuring that clients get the value of their money by giving excellent service by way of set ups and service rendered by the waiters.

SALES REPRESENTATIVE

OAK PLAZA HOTEL
04.2011 - 09.2011
  • Converting all sales enquiries and sales calls to confirmed bookings for the hotel
  • Undertaking competition checks
  • Maintaining and developing relationships with existing customers in person or by tele-sales or emails.

NATIONAL SERVICE

MILLICOM GHANA
10.2010 - 03.2011
  • Applying appropriate actions to effectively control a telephone call
  • Applying the proper Telephone etiquette to satisfy various customer situations
  • Handling customer enquiries in relation to services and maintaining good image of the company
  • Provide customer service to both new and old customers.

INDUSTRIAL INTERN

ALISA HOTEL
07.2008 - 09.2008
  • Booking Conferences and Banquets
  • Making sure locations of events are ready
  • Assigned to receive calls and confirming event dates
  • Learning practical aspects of hotel marketing
  • Going on competition checks
  • Booking appointments and making follow up calls
  • Ensuring general customer satisfaction.

Education

MSc - Hospitality and Tourism Management

University of Ghana Legon
Accra, Ghana
01.2022

Etiquette Consultant Certificate -

IAP Career College - USA
USA
01.2019

Customer Service Training - Customer Service

Synergy III Consult
Accra, Ghana
01.2012

BBA - Administration

Methodist University College
Accra, Ghana
01.2010

SSCE - Home Economics

Achimota School
Accra, Ghana
01.2004

Skills

  • Attention to Detail
  • Problem-Solving
  • Relationship Building
  • Team Leadership
  • Collaboration
  • Communication
  • Research
  • Interpersonal
  • Integrity and Honesty

References

  • Mr. Kwame Bamfo, CEO Bamson Group/Alisa Hotels
  • Silvia Osei-Mensah, Marketing Manager Maaha Beach Resort, 0501570684

Timeline

Etiquette Consultant

Freelance
01.2022 - Current

Sales and Marketing Manager

AMENUVEVE LODGE
02.2020 - Current

Operations Manager

Khaphuies’ Kitchen
05.2018 - 01.2020

BUSINESS DEVELOPMENT MANAGER

EMPIRE EVENTS LTD
02.2017 - 04.2018

BUSINESS DEVELOPMENT OFFICER

TRANSATLANTIC CATERING
07.2015 - 01.2017

EVENTS EXECUTIVE

MEETINGS & MOVENPICK HOTEL
05.2014 - 02.2015

CONFERENCE & BANQUETING SALES EXEC.

ALISA HOTEL
01.2014 - 04.2014

REVENUE

EXECUTIVE - -ALISA HOTEL
05.2013 - 12.2013

SALES AND MARKETING EXECUTIVE

ALISA HOTEL
07.2012 - 04.2013

BANQUETING SALES EXECUTIVE

ALISA HOTEL
10.2011 - 06.2012

SALES REPRESENTATIVE

OAK PLAZA HOTEL
04.2011 - 09.2011

NATIONAL SERVICE

MILLICOM GHANA
10.2010 - 03.2011

INDUSTRIAL INTERN

ALISA HOTEL
07.2008 - 09.2008

MSc - Hospitality and Tourism Management

University of Ghana Legon

Etiquette Consultant Certificate -

IAP Career College - USA

Customer Service Training - Customer Service

Synergy III Consult

BBA - Administration

Methodist University College

SSCE - Home Economics

Achimota School

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