Elom Adzah-Glalah
ACCRA
Summary
Driven Customer Service Executive with a proven track record at Ayo Intermediaries Ghana Limited, excelling in customer engagement and relationship management. Skillfully enhanced customer satisfaction, leading to increased retention rates. Expert in team collaboration and adept at complaint handling, significantly minimizing lost revenue by effectively resolving critical issues.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
Ayo Intermediaries Ghana Limited
03.2020 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Education
High School Diploma -
Accra Polythenic
Accra, Ghana2013
Skills
- Team Collaboration
- Customer Engagement
- Customer Relationship Management
- Complaint Handling
Timeline
Customer Service Executive
Ayo Intermediaries Ghana Limited
03.2020 - Current
High School Diploma -
Accra Polythenic
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