Ellen Whyte Agyeibea Abankwah
Accra
Summary
Adept at managing high-stress situations and a certified first aider, I have significantly contributed to the Ghana National Fire Service by executing life-saving procedures and mitigating property damage. My experience as a Customer Service Representative at Ritzio Gh Limited further honed my stress tolerance and resilience, ensuring customer loyalty through empathetic dispute resolution.
Overview
10
10
years of professional experience
Work History
Firefighter
Ghana National Fire Service
10.2018 - Current
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
Customer Service Representative
Ritzio Gh Limited
01.2015 - 09.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma - Youth in Development Work
University of Ghana
01.2025
West African Senior High School Certificate Exams - General Arts
Abetifi Presbyterian Senior High School
Abetifi -Kwahu05.2013
Skills
- Structural Firefighting
- First Aid Certified
- Fire Safety
- Stress tolerance and resilience
Languages
English
Advanced (C1)
Timeline
Firefighter
Ghana National Fire Service
10.2018 - Current
Customer Service Representative
Ritzio Gh Limited
01.2015 - 09.2017
Diploma - Youth in Development Work
University of Ghana
West African Senior High School Certificate Exams - General Arts
Abetifi Presbyterian Senior High School
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