Ellen Akunor
Accra
Summary
Dynamic professional with a proven track record at MNotify Company Limited, excelling in customer service management and problem-solving. Leveraged interpersonal and excellent written communication skills to enhance client satisfaction and support sales growth. Experienced in HR processes, demonstrating a commitment to professional development and team support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales and Marketing Associate
MNotify Company Limited
11.2023 - 11.2024
Sales Support
• Assist the sales team with customer outreach, prospecting, and follow-up.
• Develop and maintain relationships with clients, ensuring high levels of satisfaction.
• Support lead generation efforts by researching and identifying potential clients.
Customer Service
• Address inquiries and feedback from customers promptly and professionally.
• Assist with resolving client issues and escalate complex issues to the appropriate teams.
• Conduct regular follow-ups to ensure customer satisfaction and retention.
Human Resources Intern
Applied Technology Institute- Ghana TVET Service
11.2022 - 12.2022
• Maintain and update employee records in the HR system (e.g., attendance, personal information, and performance records).
• Support the team in organizing employee files and ensuring compliance with HR policies.
Education
Bachelor Of Science - Human Resources Management
University of Ghana
Accra, Ghana 01.2024
Skills
1 Problem-solving skills
2 Interpersonal skills
3 Excellent written communication skills
4 Customer service management
5 AI augmented professional development skills
Certification
AI Professional Development Skills in the Digital Age.
Timeline
Sales and Marketing Associate
MNotify Company Limited
11.2023 - 11.2024
Human Resources Intern
Applied Technology Institute- Ghana TVET Service
11.2022 - 12.2022
Bachelor Of Science - Human Resources Management
University of Ghana
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