Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic
Ellen Ahiataku

Ellen Ahiataku

Accra

Summary

Dedicated professional with extensive experience in hospitality, focusing on exceptional customer service and guest satisfaction. Proven ability to manage inquiries and resolve complaints efficiently, resulting in improved guest experiences. Strong communication and multitasking skills enhance team collaboration and operational efficiency. Recognized for creating welcoming environments and fostering positive relationships with diverse clientele. Personable Hotel Concierge with exceptional qualifications in hospitality management. Dedicated to excellence and well-versed in travel arrangements. Engaging professionals with top-notch skills in issue resolution and guest satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Guest Experience Expert (Customer Service)

Accra Marriott Hotel
Accra
11.2023 - 08.2024
  • Delivered exceptional customer service, consistently ensuring guest satisfaction.
  • Processed check-ins and checkouts efficiently and professionally.
  • Handled multi-line phone inquiries courteously, providing essential information.
  • Responded to guest questions through email, phone, and in-person interactions.
  • Served loyal members and VIPs in the Executive Lounge, enhancing the overall experience.
  • Provided concierge services, including reservations for dining and entertainment.
  • Updated customer profiles to reflect preferences and special requirements.
  • Briefed the Emirates crew on hotel amenities and local attractions upon arrival.

Head Waiter

Hoza African Restaurant
Pennsylvania, United States
11.2021 - 05.2022
  • Greeted and seated guests, ensuring a positive first impression.
  • I took guest orders while actively engaging to assess preferences.
  • Communicated effectively with kitchen staff to relay orders accurately.
  • Memorized menu details and provided recommendations to upsell appetizers, desserts, or drinks.

Customer Service Representative

Northampton County Club
Bethlehem PA
01.2022 - 04.2022
  • Directed visitor flow and addressed inquiries, ensuring timely assistance from appropriate personnel.
  • Provided comprehensive administrative support to the executive team by managing calendars, and scheduling meetings.
  • Resolved complex issues through cross-departmental collaboration, effectively meeting customer needs.
  • Responded to customer inquiries regarding products and services with clarity and professionalism.
  • Coordinated special events by arranging catering, securing venues, and ordering promotional materials.
  • Maintained professionalism in interactions with challenging customers, fostering positive relationships.
  • Assisted the executive team in calendar management and meeting scheduling to enhance operational efficiency.

Food Runner( Intern)

Camelback Resort
Bethelehem
10.2021 - 12.2021
  • Ensured accurate and timely order delivery from the kitchen to customers at the resort.
  • Responded promptly to customer inquiries and requests for additional items or services.
  • Maintained sufficient supplies of napkins, silverware, glassware, and plates during shifts.

Education

Higher National Diploma - Hospitality And Tourism Management

Ho Technical University
Ho, Volta Region Ghana
11.2023

Specialized Diploma - Hospitality: Resort Management

Northampton Community College
Pennsylvania, USA
05.2022

Northampton County Club

Internship
Pensylvania, United States
04-2022

COURTYARD BY MARRIOTT

Internship
Pensylavania, United Sates
03-2022

West African Senior School Certificate Examination (WASSCE) - General Arts

Mawuli Senior High School
Ho, Ghana
06.2018

B.E.C.E -

Royal Priesthood Academy
Accra, Ghana
06-2015

Skills

  • Customer service skills
  • Flexibility skills
  • Time-conscious and goal-oriented
  • Team player, responsible, and trustworthy
  • MS Office (Word, Excel, Outlook, PowerPoint, OneNote, Access)
  • Social media and website management
  • Ability to work under pressure
  • Autonomy and accountability
  • POS Operation
  • Excellent Language Skills (English, Twi, and Ewe) both written and oral

Customer-focused with excellent communication skills

Customer service experience
Knowledge in Cyber security(risk

management

Certification

  • ETA SIGMA DELTA HONOREE By,

International Hospitality and Tourism Management Honors Society, 2023, USA

  • RAMP(Responsible Alcohol Management Program) Certified, 2021, USA
  • Courtyard Marriott Certificate of Completion, 2022, USA
  • Community College Initiative Program Certificate of Achievement, 2022 USA
  • Community College Initiative Program Alumina of U.S Department of State, USA
  • Certified Guest Service Professional by American Hotel and Lodging Association, 2022, USA
  • Member of International Council of Hotel, Restaurant and Institutional Education (ICHRIE)

Accomplishments

  • Fall 2021 Dean's List Honoree
  • Volunteer at Discover Lehigh Valley
  • Volunteer at Arts Quest
  • Northampton Community College Hospitality Club Secretary

Languages

English, Ewe, Twi
First Language

Timeline

Guest Experience Expert (Customer Service)

Accra Marriott Hotel
11.2023 - 08.2024

Customer Service Representative

Northampton County Club
01.2022 - 04.2022

Head Waiter

Hoza African Restaurant
11.2021 - 05.2022

Food Runner( Intern)

Camelback Resort
10.2021 - 12.2021

Higher National Diploma - Hospitality And Tourism Management

Ho Technical University

Specialized Diploma - Hospitality: Resort Management

Northampton Community College

Northampton County Club

Internship

COURTYARD BY MARRIOTT

Internship

West African Senior School Certificate Examination (WASSCE) - General Arts

Mawuli Senior High School

B.E.C.E -

Royal Priesthood Academy

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Ellen Ahiataku