Ellen Ahiataku
Accra
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Experience Expert
Marriott Hotel
Accra, Ghana
11.2023 - 08.2024
• Diligently managed incoming phone calls with efficiency, seamlessly transferring calls and addressing inquiries promptly.
• Provided comprehensive briefings to Emirates Crew Members regarding hotel amenities and local attractions before guest check-in.
• Welcomed arriving guests with warmth, offering assistance and expediting the check-in process.
• Additionally, demonstrated exceptional service to esteemed hotel members and VIP guests within the executive realm.
Wait Staff
Hoza African Restaurant
Bethlehem
11.2021 - 05.2022
- Effectively greeted patrons and adeptly responded to inquiries regarding menu selections, showcasing a strong understanding of menu offerings.
• Delivered exemplary customer service, fostering a positive dining experience to cultivate repeat business.
• Maintained impeccable standards of cleanliness and hygiene throughout shifts, diligently wiping counters and promptly addressing spills to uphold a pristine environment.
Education
Higher National Diploma - Hospitality And Tourism Management
Ho Technical University
Ho, Volta Region Ghana11.2023
Specialized Diploma - Hospitality: Resort Management
Northampton Community College
Pennsylvania, USA05.2022
Skills
- Customer Satisfaction oriented
- Able to adapt to different work shifts
- Team player
- Empathetic
- Problem-Solving
CAREER OVERVIEW
With a fervent commitment to exceptional customer service, I bring forth a wealth of experience in hospitality, characterized by a passion for excellence, adept communication skills, and unwavering attention to detail. Proficient in welcoming guests, cultivating inviting environments, and delivering impeccable service, I possess the finesse necessary to engage effectively with a diverse clientele. My enthusiasm and sociability underscore a steadfast dedication to upholding the highest standards of customer satisfaction.
Certification
- RAMP(Responsible Alcohol Management Program) Certified, 2021, USA
- Courtyard Marriott Certificate of Completion, 2022, USA
- Certified Guest Service Professional: Making Connections by American Hotel and Lodging Association, 2022, USA
- ETA Sigma Delta: International Hospitality and Tourism Management Honor Society, 2023, USA
Languages
- English - Fluent
- Ewe - Native
- Twi - Native
Timeline
Guest Experience Expert
Marriott Hotel
11.2023 - 08.2024
Wait Staff
Hoza African Restaurant
11.2021 - 05.2022
Higher National Diploma - Hospitality And Tourism Management
Ho Technical University
Specialized Diploma - Hospitality: Resort Management
Northampton Community College