ELIZABETH EFUA SAGOE (ACIB)

• Customer experience management
• Ensure operational efficiency, health and security of the control environment, as well as adhering to best regulatory practices and bank processes with policies.
• Training and coaching of operations staff whiles performing due diligence on all customer request to ensure timely processing.
• Ensure all fees and commissions are charged to avoid income leakages as well as managing branch imprest expenses efficiently. e.g. utility and stationery
• Supervise the preparation and submission of daily branch suspense reconciliation,weekly security gadget and monthly key risk indicator reports
• Vault and branch treasury management.

• Enhance relationship with top 50 customers

• Processing of account opening, closure, and investment request i.e. Fixed Deposit and treasury Bills.

• Handling of international trade transfer requests, personal Loans processing and cross selling of E-banking products

• Micromanage tellers and mobile tellers by ensuring timely offload and the availability of adequate logistics and resources to work with.

• Perform assigned snap checks in areas of operational weakness and take corrective actions

• Processing of express and deferred clearing cheques.

• Processing of salaries, standing order requests, account Statements, payment order requests , commissions and other auxiliary charges

• Daily ATM balancing and replenishment.

• Preparation of suspense reconciliation and key risk indicator reports.

• Requisition and management of all branch administrative stock.

• Micromanage tellers in daily cash balancing

Duty is same as customer service advisor

Duty is same as sales support officer

• Attend to customer complaints, requests and cross sell bank products.
• Cheque book and ATM card management.
• Statement printing.
• Sale and Processing of E- banking products.
• ATM custodian.

Aiding the Deputy of the S.M.E Department/ Client Relationship Manageress.

• Preparation of loan Memos.

• Monitor credit facilities to ensure timely repayment

• Attending to complaints of SME account holders

• Assisting Client with the filling of the Small, Medium Enterprise account opening Forms.

Marketing and sale of insurance products