Elizabeth Dorcas Adade
Accra,Ghana
Summary
Accomplished professional with expertise in Human Resource Strategy and Policy Development, Talent Management, and Succession Planning. Demonstrates a strong ability to enhance Employee Engagement and implement effective Performance Management Systems while ensuring Regulatory Compliance and Governance. Proven track record in Organizational Development and Customer Experience Leadership, adept at driving Change Management initiatives. Skilled in Team Leadership, Capacity Building, Communication, Public Speaking, and Team Building. Committed to fostering leadership excellence and pursuing opportunities that leverage strategic HR capabilities to drive organisational success.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Head, Human Resources
DCI Microfinance Limited
Accra, Ghana
06.2017 - 06.2025
- Initiate Human Resource policies, develop processes, implement and manage the entire function of the department from recruitment, training, retention (including compensation, talent management) of the company.
- Develop, manage and implement strategies to ensure sustainable succession, career planning and talent development.
- Manage employee’s communications to ensure positive operational climate and employee relations that focuses on preventive disharmony.
- Collaborate with departments and teams to achieve set target.
- Monitor of external environment best HR practices and compliance with applicable laws.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Aligned HR strategies with business goals to drive overall company performance.
- Achieved staff satisfaction by implementing employee development schemes.
- Optimised human resource management systems for improved organisational efficiency.
- Collaborated with department managers in workforce planning strategies formulation.
- Oversaw redundancy procedures to ensure fairness and legality adherence.
- Implemented an effective onboarding programme, ensured smooth integration of new hires.
- Negotiated employment contracts to secure fair terms for both parties involved.
- Promoted work-life balance via flexible working hours policy introduction.
- Established efficient payroll system to timely salary disbursement.
- Coordinated training programmes for skills enhancement and career progression opportunities.
- Enhanced recruitment processes for improved talent acquisition.
- Developed company culture with regular staff engagement activities.
- Facilitated grievance resolution with professional mediation techniques.
- Ensured employees' well-being through effective welfare policies implementation.
- Arranged regular performance reviews for employee growth and development.
- Kept managers and employees updated on wide range of employment relations related to performance, attendance and discipline.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
Head (HR, Customer Service & Total Quality Management)
DCI Microfinance Limited
03.2013 - 05.2017
- Undertook all HR responsibilities (as indicated above)
- Managed customer service functions, resolved client complaints, and ensured service excellence.
- Oversaw quality assurance processes and ensured internal standards compliance.
- Enhanced customer engagement strategies and monitored customer satisfaction.
- Reviewed sales performance and activated dormant client accounts.
- Responsible for determining, negotiating and agreeing on in-house quality procedures, standards and/or specifications.
- Responsible for assessing customer requirements and ensuring that these are met.
- Ensures that customer complaints are investigated and solutions are devised within a timely manner.
- Responsible for ensuring that internal processes comply with standards set.
- Coordinate with the operations staff to establish standards, systems and procedures.
Customer Service Officer
DCI Microfinance Limited
11.2012 - 03.2013
- Answering to client’s enquiries.
- Opening of accounts.
- Filing of accounts documents.
- Maintaining customer database.
- Ensuring the ambience meets the company’s standard.
Headmistress
3Angels Early Childhood Development Centre
08.2010 - 11.2012
- Directed all academic and administrative functions of the school.
- Managed staff recruitment, training, and performance monitoring.
- Established relationships with parents and stakeholders to ensure satisfaction.
- Led marketing and enrollment growth campaigns.
National Service Personnel
Accra Metropolitan Assembly
10.2009 - 07.2010
- Contributed to the Accra Millennium City Project.
- Drafted meeting minutes and proofread official documents.
Education
M.A. - Educational Leadership & Management
University of Ghana
01.2024 - 01.2025
B.Sc. - Psychology
University of Cape Coast
01.2005 - 01.2009
Diploma - Human Resource Management
ICM
SSCE - undefined
Adonten Secondary School
01.2001 - 01.2004
Skills
- Human Resource Strategy & Policy Development
- Talent Management & Succession Planning
- Employee Engagement
- Performance Management Systems
- Regulatory Compliance & Governance
- Organizational Development
- Customer Experience Leadership
- Change Management
- Team Leadership & Capacity Building
- Communication skills
- Public speaking
- Team building
- Leadership
Certification
- Emotional Intelligence, Social Emotional Development Institute, 10/2017
- Making HR a Strategic Business Partner, IHRMP, 08/2015
- Foundation Skills for Team Leaders, National Banking College, 04/2013
Accomplishments
- Successfully established and structured the Human Resource and Customer Service departments at DCI Microfinance from scratch, building systems that supported organizational growth and compliance.
- Maintained an annual employee attrition rate below 5% consistently for over five years through a strategic mix of employee engagement initiatives, leadership development, and career progression planning.
- Initiated and led a company-wide mentorship program, resulting in enhanced staff performance, accelerated onboarding of new hires.
- Led the design and implementation of a performance management system aligned with business goals, which improved accountability and increased productivity across departments.
- Developed and rolled out HR policies and manuals, ensuring 100% compliance with labour regulations and minimizing legal and operational risks.
- Spearheaded employee engagement surveys and feedback mechanisms, using insights to inform leadership decisions, which increased employee satisfaction scores by over 25%.
Languages
English
Ga
Akan
Custom
- Listening to music
- Singing
- Reading
- Travelling
Timeline
M.A. - Educational Leadership & Management
University of Ghana
01.2024 - 01.2025
Head, Human Resources
DCI Microfinance Limited
06.2017 - 06.2025
Head (HR, Customer Service & Total Quality Management)
DCI Microfinance Limited
03.2013 - 05.2017
Customer Service Officer
DCI Microfinance Limited
11.2012 - 03.2013
Headmistress
3Angels Early Childhood Development Centre
08.2010 - 11.2012
National Service Personnel
Accra Metropolitan Assembly
10.2009 - 07.2010
B.Sc. - Psychology
University of Cape Coast
01.2005 - 01.2009
SSCE - undefined
Adonten Secondary School
01.2001 - 01.2004
Diploma - Human Resource Management
ICM
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