ELIZABETH YEVUGAH
Otinibi
Summary
Dynamic Administrative Assistant with proven expertise at Mini-Star Series Publications, excelling in customer relationship management and organizational skills. Demonstrated ability to enhance operational efficiency and support strategic goals. Proficient in Microsoft Office, with a strong focus on achieving results and fostering team collaboration.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Mini-Star Series Publications
12.2020 - Current
- Filing of document and reports
- Overseeing daily operations, including identifying business improvement opportunities
- Assisting in preparing in budget
- Typing of official letters
- Helping maintain company-client relationship
- Performing clerical accounting and reports
- Preparing and review of reports
- Receiving and forwarding of telephone calls
- General Office duties
MCA Intern
MPeneil Pharmacy
07.2020 - 10.2020
- Assisting the Pharmacist in prescription handling
- Dispensing prescriptions as directed by the Pharmacist
- Preparing medicines aseptically
- Ordering items for use in the pharmacy
- Restocking shelves
- Maintaining a clean and hygienic environment in the pharmacy
- Customer service duties
Head -Ministry Materials Unit
Believers Loveworld Campus ministry- Ghana Zone
07.2015 - 06.2020
- Assisting zonal secretary in the distribution of ministry materials across the country
- Liaising with campus ministry international office on behalf of zonal secretary concerning ministry materials
- Overseeing all ministry materials projects such as rocam, and Arab penetration initiative etc.
- Overseeing marketing and sales of our ministry materials across all our campus chapters in the country.
Administrative Assistant
Unilink Consult Ghana Limited
11.2013 - 04.2015
- Filing of document
- Typing of official letters
- Attending to clients
- Receiving and forwarding of telephone calls
- Maintains customer confidence
- Protects operations by keeping information confidential.
- Ensure proper filing of documents
- Ensuring the timely preparation of all reports
- Contributing in defining the long-term organizational strategic goals and in building key customer relationships
- Assist in other duties as and when the need arises
Intern Personnel
Access Bank-Techiman Branch
06.2012 - 08.2012
- Assisting customers in filing the accounts opening booklet
- Assisting customers in filing deposit and redraw slips
- Helping customers check their balance
- Marketing the Bank’s products and bringing in new customers with a target of 10 new customers per week
Secretary to the P.R.O (Internship)
National Health Insurance Scheme-Techiman
06.2011 - 08.2011
- Minutes keeping
- Filing of documents
- Typing of official letters
- Assisting the P.R.O during workshops in Techiman and its surrounding villages
- Training other intern personnel in certain secretarial duties such as typing, minutes keeping, how to use Microsoft word and the excel sheet etc.
- Assisting field agents in signing for new booklets
- Registering new customers on the scheme
- Receiving and forwarding of telephone calls
Education
Medicine Counter Assistant Certificate -
Phersons Health College
Accra06.2020
Customer Care Certificate -
International Travel and Tourism institute
09.2014
Diplôme d’étude en langue français (DELF B2) -
Alliance Française
Accra05.2014
Bachelor of Arts - French
University of Cape Coast
Cape Coast05.2013
WASSCE Certificate -
Ghana National College
Cape Coast01.2008
Skills
- Communication skills
- Leadership development
- Organizational skills
- Customer relationship management
- Self-motivation
- Goal orientation
- Data analysis
- Proactivity and assertiveness
- Marketing strategies
- Microsoft Office proficiency
Languages
Excellent communication and writing skills in English, French and Ghanaian languages
References
- Sylvanus, Bedrah, General Manager, 0266242086, Mini-Star Series Publications
- Berlinda, A, UCC campus Area Head, 0246049172, Believers Loveworld Ministry
- Richmond, Boateng, Managing Director, 0559372016, Unilink Ghana Limited
Hobbies and Interests
Learning new ideas, Networking, Reading and travelling
Training
- NBTC- January 2025 Training Theme: Leadership development skills
- Entrepreneurship summit -June 2018 Training Theme: Three day capacity building Programme in finance and entrepreneurship
Timeline
Administrative Assistant
Mini-Star Series Publications
12.2020 - Current
MCA Intern
MPeneil Pharmacy
07.2020 - 10.2020
Head -Ministry Materials Unit
Believers Loveworld Campus ministry- Ghana Zone
07.2015 - 06.2020
Administrative Assistant
Unilink Consult Ghana Limited
11.2013 - 04.2015
Intern Personnel
Access Bank-Techiman Branch
06.2012 - 08.2012
Secretary to the P.R.O (Internship)
National Health Insurance Scheme-Techiman
06.2011 - 08.2011
Medicine Counter Assistant Certificate -
Phersons Health College
Customer Care Certificate -
International Travel and Tourism institute
Diplôme d’étude en langue français (DELF B2) -
Alliance Française
Bachelor of Arts - French
University of Cape Coast
WASSCE Certificate -
Ghana National College
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