ELIZABETH SEMENYA
Accra
Summary
Experienced Accountant / Administrative clerk who has experience in customer service and has strong eye for figures and is very organized. Adept at doing financial research using company database software creating helpful spreadsheets and developing reports to be used by management in business planning. Specializes in accounts payable and payroll services.
Overview
8
8
years of professional experience
Work History
ACCOUNTANT /ADMINISTRATIVE CLERK
DON CASTILO LTD
11.2022 - 07.2024
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Preparing tax returns and ensuring that taxes are paid on time.
- Used advanced software (QuickBooks) to enter expenses and sales invoices and also to prepare documents.
- Ensured accurate and timely payroll processing for employees, maintaining employee satisfaction and compliance with labor laws.
- Gathered financial information, prepared documents, and closed books.
- Keep confidential employee or departmental files.
- Supported HR functions, participated in recruitment process by scheduling interviews and organizing applicant information.
CUSTOMER SERVICE OFFICER
JEDTEK WEB SOLUTIONS LIMITED.
11.2021 - 11.2022
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
CUSTOMER SERVICE REPRESENTATIVE
YAZBECK PRO TRADERS
03.2021 - 09.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
NATIONAL SERVICE PERSONNEL
BIRTH AND DEATH REGISTRY
09.2019 - 08.2020
- Assist with Clients background and credit checks.
- Inspects and validates payment voucher.
- Generate and maintain account report and documentation.
- Recording of receipt.
ACCOUNT INTERN
OBJECT CONSULT
06.2018 - 08.2018
- Create and Manages client database in all sectors of business.
- Ensures accurate filling of official and corresponding accounting document.
- Ensures that all statutory payments are made before deadlines.
- Assist with bank reconciliation.
- Advise client on credit facilities with banks and other financial institutions.
ADMINISTRATIVE ASSISTANT INTERN
SOCIAL SECURITY AND NATIONAL INSURANCE TRUST
06.2016 - 08.2016
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Assist Compliance officers with their inspections.
- Organize and manages contributors’ file.
- Helps with the distribution of demand letters to employers.
- Assist with the printing of statements and registration of new members.
Education
Bachelor of Science - Banking And Finance
University of Professional Studies
Legon - Accra11.2019
WASSCE -
Presbyterian Senior Secondary School
06.2013
BECE -
South Labadi Junior High School
06.2001
Skills
- Team player
- Good communication skills
- Facilitator
- Fast learner
- Good knowledge in Microsoft Office Suite
- Problem-solving skills
- Good report-writing skills
- Motivator
- Ability to work under pressure
Leadership Experience
- President of Mark Hayford Memorial Baptist Young Ladies and Youth fellowship.
- Alumni Coordinator for National Union of Baptist Student (UPSA chapter) 2019
Personal Information
- Date of Birth: 06/10/94
- Nationality: Ghanaian
References
- THOMAS LANRE LADEJI, Compliance Officer, Social Security and National Insurance Trust, 0208481445 / 0241963748, lanreladeji@gmail.com
- ENOCH ANSAH, Auditor, Object Consult, 0548273532 / 0556500737, enoch.objectconsult@gmail.com
- RICHARD MENSAH AKPESSEY, Finance Officer, Jedtek web solutions limited, 0599538465, armensah63@gmail.com
Hobbies and Interests
- Reading
- Surfing the internet
- Music
- Socializing
- Cooking
Volunteer Experience
Assisting J.H.S and S.H.S students in General Art.
Timeline
ACCOUNTANT /ADMINISTRATIVE CLERK
DON CASTILO LTD
11.2022 - 07.2024
CUSTOMER SERVICE OFFICER
JEDTEK WEB SOLUTIONS LIMITED.
11.2021 - 11.2022
CUSTOMER SERVICE REPRESENTATIVE
YAZBECK PRO TRADERS
03.2021 - 09.2021
NATIONAL SERVICE PERSONNEL
BIRTH AND DEATH REGISTRY
09.2019 - 08.2020
ACCOUNT INTERN
OBJECT CONSULT
06.2018 - 08.2018
ADMINISTRATIVE ASSISTANT INTERN
SOCIAL SECURITY AND NATIONAL INSURANCE TRUST
06.2016 - 08.2016
Bachelor of Science - Banking And Finance
University of Professional Studies
WASSCE -
Presbyterian Senior Secondary School
BECE -
South Labadi Junior High School
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