Highly motivated employee with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Elizabeth Dorgbefu
Tema - Accra
Summary
Overview
9
years of professional experience
1
Certification
Work History
Peg Solar Ghana LtdAccra
Customer Service Specialist
10.2016 - 08.2023
Job overview
- Answered incoming customer inquiries regarding product and service information.
- Responded to customer emails with accurate product and service information.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
Eclipse Microfinance Ltd.Accra
Administrative Assistant
10.2014 - 09.2016
Job overview
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or departments, or took messages as needed.
- Coordinated and managed the daily administrative operations of the office.
- Welcomed visitors warmly, handled inquiries, and provided general information about the company's products and services.
- Composed correspondence such as letters, emails, memos, reports, and other documents.
- Maintained customer confidence and protected operations by keeping information confidential.
- Schedule appointments for senior management team members using the Google calendar system.
- Enter data into spreadsheets using Microsoft Excel or other similar programs.
Education
Cape Coast PolytechnicCape Coast, Central Region
HND Secretaryship & Management Studies from HND Secretaryship & Management Studies
09.2014
University Overview
Nyakrom Senior Technical SchoolNyakrom-Central Region
WASCE from General Arts
06.2009
University Overview
Skills
- Telephone Etiquette
- Correspondence Writing
- Senior Leadership Support
- Customer Service
- Schedule Mastery
- Problem Resolution
- Good communication skills
- Microsoft Suite
- Complaint Resolution
- Multitasking and Prioritization
- Sensitive Material Handling
- Office Equipment Maintenance
Certification
- Digital Marketing Women's Employability and Entrepreneurship Program (DM-WEEP)
Languages
Ewe
First Language
English
Proficient (C2)
C2
References
References
References available upon request.Timeline
Customer Service Specialist
Peg Solar Ghana Ltd
10.2016 - 08.2023
Administrative Assistant
Eclipse Microfinance Ltd.
10.2014 - 09.2016
Cape Coast Polytechnic
HND Secretaryship & Management Studies from HND Secretaryship & Management Studies
Nyakrom Senior Technical School
WASCE from General Arts
- Digital Marketing Women's Employability and Entrepreneurship Program (DM-WEEP)
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