ELIZABETH DONKOR
Greater Accra
Summary
Dedicated Customer Service Representative with a proven history in high-pressure sales and account management. Expertise in communication and problem-solving, fostering strong relationships with diverse clientele. Achieved significant improvements in customer satisfaction and loyalty through proactive issue resolution. Aims to leverage skills to enhance team performance and drive operational excellence.
Overview
4
4
years of professional experience
Work History
Sales&Customer Service Representative
Platinum Impex Limited
05.2022 - 09.2024
- Oversaw daily operations of the showroom.
- Resolved queries from customers using phone, email, and chat with professionalism.
- Handled billing requirements for transactions, returns and exchanges.
- Coordinated management efforts to boost sales through focused interaction with key account holders.
- Increased product visibility with strategic cold calling efforts.
- Maximized sales through cross-selling and up-selling techniques.
- Maintained orderly records, enabling rapid and accurate responses to inquiries in alignment with company policy.
- Collaborated with departments to guarantee timely product delivery.
- Logged client comments and concerns in a database to track feedback.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Surpassed sales goals through implementation of successful marketing strategies.
Sales Executive
Somotex Ghana Limited
08.2021 - 05.2022
- Assisted customers with selection of merchandise products, by giving them detailed information of products available
- Processed orders and performing other related duties pertaining to billing for payment
- Responded to customer inquiries via phone, email, chats in a timely manner
- Channeled customer complaints and problems to the right department to help in rapid problem resolution
- Built and managed customer relationships
- Provided customers with knowledge they needed to aid in purchasing
Modern Trade Assistant
Arla Foods Limited
09.2020 - 07.2021
- Sustained ongoing brand representation in various stores through constant engagement with promoters.
- Conducted regular stock assessments to prevent shortages.
- Ensured completion of product displays in compliance with agreed terms.
- Analyzed market trends and competitor activities.
- Maintained accurate purchase records through systematic customer data entry.
- Provided actionable recommendations for target achievement.
- Contributed to the resolution of pending financial issues.
- Engaged in trade shows at different retail locations.
- Reported trends and activities identified from competitor price surveys weekly.
- Monitored promoters' attendance for absences and vacations.
Education
BSC - BUSINESS ADMINISTRATION-MARKETING
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY(KNUST)
11-2024
Administrative Assistant Training -
Alison Online Course
10.2024
HIGHER NATIONAL DIPLOMA(HND) - MARKETING
Accra Technical University
11-2020
Skills
- Effective Interpersonal Skills
- Effective Time Management
- Proficient in Microsoft Suite
- User-Centric Solutions
- Initiative-Driven Mindset
- Collaborative Team Member
- Appointment Coordination
- Excel Proficiency
- Conflict resolution
- Follow-up skills
- Customer service
- Data collection
- CRM software proficiency
References
- Amidu Seidu, Sales Manager - Sigma Ghana, 024 396 7796
- Mr Lawrence Paressen, Production Manager - Arla Foods Limited, 020 225 5480
Timeline
Sales&Customer Service Representative
Platinum Impex Limited
05.2022 - 09.2024
Sales Executive
Somotex Ghana Limited
08.2021 - 05.2022
Modern Trade Assistant
Arla Foods Limited
09.2020 - 07.2021
BSC - BUSINESS ADMINISTRATION-MARKETING
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY(KNUST)
Administrative Assistant Training -
Alison Online Course
HIGHER NATIONAL DIPLOMA(HND) - MARKETING
Accra Technical University
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