Elizabeth Appiah
Elmina
Summary
Dynamic sales executive with a proven track record at Elmina Beach Resort, consistently exceeding sales targets and enhancing guest satisfaction. Skilled in customer service and proficient in CRM software, I excel in building relationships and identifying new business opportunities, driving revenue growth and ensuring exceptional service delivery.
Overview
8
8
years of professional experience
Work History
Sales Executive
Elmina Beach Resort
Elmina
10.2023 - Current
- Developed and implemented sales strategies to boost revenue and business growth
- Built and maintained strong client and partner relationships
- Identified new business opportunities and pursued leads to close deals
- Collaborated with departments to ensure seamless service delivery
- Achievements: Consistently exceeded sales targets and grew revenue
- Utilized CRM software to manage customer interactions and sales processes efficiently.
- Resolved customer complaints in a timely manner while providing excellent customer service.
Guest Service Agent (Receptionist)
Elmina Beach Resort
01.2021 - 10.2023
- Welcomed and checked in guests, handling room assignments and key distribution
- Resolved guest requests, complaints, and issues promptly and professionally
- Coordinated with departments for optimal guest experiences
- Maintained accurate guest records and transactions
- Achievements: Enhanced guest satisfaction ratings through personalized service
Food and Beverage Waitress
Elmina Beach Resort
02.2017 - 01.2021
- Provided courteous and timely service to guests
- Managed tables, took orders, and ensured accurate food and beverage delivery
- Maintained a clean and organized dining space
- Collaborated with the team for seamless service execution
- Achievements: Built strong relationships with regular guests, increasing repeat business
Education
Bachelor of Commerce - Business Management
University of Cape Coast
04-2027
Skills
- Excellent customer service and communication abilities
- Strong sales and marketing expertise
- Ability to thrive in fast-paced environments
- Proficient in hospitality-related software and systems
Affiliations
- Listening to music
- Watching football
- Walking on the beach
Languages
English
First Language
References
References available upon request.
Timeline
Sales Executive
Elmina Beach Resort
10.2023 - Current
Guest Service Agent (Receptionist)
Elmina Beach Resort
01.2021 - 10.2023
Food and Beverage Waitress
Elmina Beach Resort
02.2017 - 01.2021
Bachelor of Commerce - Business Management
University of Cape Coast
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